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Is it just me or...?
OK, so I'm calling a company to ask about their products and of course I need to go through the automated system just to be put on hold for somewhere from "between 15 minutes and over 30 minutes".
Now, I don't have a problem with the hold time...I wish it was less but I work in a call center myself, and know this is the busy season (lots of students and moving) and there's less staff cuz of the stat holiday.
What I do have a problem with is:
1 . A hold time "between 15 minutes and over 30 minutes". Doesn't "between" usually imply a point within a set boundary? They may as well say "between 15 minutes and over 16 minutes" or "between 15 minutes and over 30 days", they both mean the same useless thing. All I know is the minimum hold time. At least if you're gonna say something like that, do it properly.
2. Going through the phone system at the beginning, I chose Option 2, for those thinking of signing up. Then it says to select Option 1 to learn more about their products (which is why I'm calling, very specific question caused by their website). But, I wanna make sure I'm making the best choice, so I listen through, and it goes on to say that otherwise I can hold and wait for the next available representative. Huh? Press one for a rep, or hold for a rep...why even bother asking me then??? Is this lovely choice just in case I missed "1" with my special dialing wand and broke it in the process (my fingers being too fat to make the selection, of course)?
Meh.
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Sep 06, 04
