Spooky Refunds

#1 (**permalink**) Nov 28, 04

Just wanted to update everyone on the status of the Spooky Refunds. We are sending back all refunds tomorrow morning that were received and met the requirements for a full refund.

Please note that you need to ensure you deposit your cheque as soon as you receieve it in the mail. These cheques will be staledated as of January 1, 2005.

If you sent in a ticket for a refund but do not receive money back it is because the requirements were not met, including the following;

1) Your name was not included in the envelope.

2) You did not include your return address.

If you have any questions please contact myself by PM.

Thanks

stringbeans · #2 (**permalink**) Nov 28, 04

what kind of an idiot would leave out their name and return address heh

Phil Collins · #3 (**permalink**) Nov 28, 04

I mailed my ticket for refund about 5 days before the cut off, if it were to say be recieved a day late would i still recieve my refund?

Kraig · #4 (**permalink**) Nov 28, 04

Quote:

Originally Posted by stringbeans

what kind of an idiot would leave out their name and return address heh

A raver would.

Kraig · #5 (**permalink**) Nov 28, 04

Quote:

Originally Posted by Phil Collins

I mailed my ticket for refund about 5 days before the cut off, if it were to say be recieved a day late would i still recieve my refund?

You should be fine as if you read my original post, it mentioned that your tickets have to be POST MARKED. That means that it's not the date it arrives to us, it's the date it hits the mail. Having said that, you should be fine.

trance4life · #6 (**permalink**) Nov 28, 04

Quote:

Originally Posted by Kraig

A raver would.

you beat me to it

Phil Collins · #7 (**permalink**) Nov 28, 04

Quote:

Originally Posted by Kraig

You should be fine as if you read my original post, it mentioned that your tickets have to be POST MARKED. That means that it's not the date it arrives to us, it's the date it hits the mail. Having said that, you should be fine.

I can't remember if i did that or not, i think i marked down when i bought the ticket.

Kraig · #8 (**permalink**) Nov 28, 04

Quote:

Originally Posted by Phil Collins

I can't remember if i did that or not, i think i marked down when i bought the ticket.

You don't mark the "POST" mark... the POST office does! Once you mail a letter, the post office stamps it with a date when its processed.

Phil Collins · #9 (**permalink**) Nov 28, 04

Oh ok thanks for clearing that up.

#10 (**permalink**) Nov 28, 04

Just to clear up the post mark thing - everything we received was honored unless they didn't have a name or return address. So unless that wasn't included in your package then you can be assured that you are getting yours.

#11 (**permalink**) Nov 29, 04

*bump*

Mr Ektion · #12 (**permalink**) Nov 29, 04

Quote:

Originally Posted by Kraig

You should be fine as if you read my original post, it mentioned that your tickets have to be POST MARKED. That means that it's not the date it arrives to us, it's the date it hits the mail. Having said that, you should be fine.

What if ravers do not post on fnk or have no contact to this web forum (or clubvibes/clubzone)? Are they out of luck?

Kraig · #13 (**permalink**) Nov 29, 04

Quote:

Originally Posted by .Forwerd

What if ravers do not post on fnk or have no contact to this web forum (or clubvibes/clubzone)? Are they out of luck?

Most if not all ticket locations printed a copy of my original post explaining the refund situation. It was communicated as quickly/clearly as possible.

That on top of calls and emails I received and the rest of the team got, I'm sure got the word out.

#14 (**permalink**) Nov 29, 04

Lawrence there isn't much we can do if they didn't include their names or return addresses. And at that point - I am sure they will contact us and ask why they didn't get it. I wanted to get the reason out their though as to WHY some people didn't get a refund. Some went as far as to include their own self addressed envelope with a stamp on it.

Mr Ektion · #15 (**permalink**) Nov 29, 04

I'm sure you guys helped out as many people with refunds as possible. I'm just trying to keep in mind the reality that some people could have bought tickets through personal sellers or even ticket outlets and they may not even post online. you know, strangers. the idea that you guys missed out on informing people (who deserve to get their money back) isn't THAT out of the question is it? Sorry to sound like an asshole (cuz i probably do) i'm just trying to play the devil's advocate ... oh nevermind.

I'll probably get the brunt of the flaming for posting on behalf of the people who may not know you (and we) exist. But, i'm just throwing the idea out there. You can't think you know all of the posibilities without even considering all of them.

Anyways, what do people do if they just read the post today, or tomorrow. How do they get their money back?

#16 (**permalink**) Nov 29, 04

Lawrence I appreciate your playing devil's advocate - because you are asking the questions that we expected.

As far as not knowing - pretty damn near impossible to not know they were entitled to a refund - if they were at the event - they got a partial refund at the door.

Kraig's post about HOW to get the refund was very detailed. If someone did not follow the directions by excluding their name, or their return mailing address it is out of our control. If you were to mail in a rebate for a product you bought from a retail store and the directions were not followed to the letter, you would not get your rebate. There is no way for us to verify it was them that sent that refund so as a result - lack of following the very clear directions is going to result in them not getting a refund. Also, they will try and contact us or make a blasphemous post on FNK once they didn't get their refund.

_bRiTt · #17 (**permalink**) Nov 29, 04

^i'm sure if someone doesn't post or met someone for a ticket and wen tto spooky and found out it was a club night would of called bakc that person or gone back to a store about it and if not and they just find out now i'm sure if they talk to someone at twisted they will do thier best to compinsate them

~Sc@ndelu$~ · #18 (**permalink**) Dec 04, 04

i still havent gotten mine... did it get lost or what?
do i not get a refund now?

Kraig · #19 (**permalink**) Dec 04, 04

Quote:

Originally Posted by ~Sc@ndelu$~

i still havent gotten mine... did it get lost or what?
do i not get a refund now?

^^ Don't worry about not getting your refund. As it was Avana who personally mailed your check out, I'm sure if it's lost we can put a stop payment on it and re-issue you a new one if need be.

Carrie · #20 (**permalink**) Dec 17, 04

*bump*

It's the 17th, how much longer do I have to wait ?

ps I'm broke and desprite. and now I have to wait til Monday

Kraig · #21 (**permalink**) Dec 17, 04

Hi Carrie... Can you do me a favor and send me an email to kraig@twisted.ca with the details? IE: first and last name, when you sent it in, how many tickets, etc.

I'll get Avana to look into this for you.

Cheers.

Carrie · #22 (**permalink**) Dec 17, 04

done and done.

thanks a bunch!

_bRiTt · #23 (**permalink**) Dec 26, 04

it's december 26th and i still havn't gotten mine back. and i wrote my return address on it and everything.

Lee · #24 (**permalink**) Dec 26, 04

Talk to Avana, the cheque is stale dated for Jan 1st. If it isnt cashed by then, it should be possible for them to send you a new one.

Kraig · #25 (**permalink**) Dec 26, 04

Quote:

Originally Posted by LeeLee D

Talk to Avana, the cheque is stale dated for Jan 1st. If it isnt cashed by then, it should be possible for them to send you a new one.

Thanks for posting that.

Email Avana directly - avana@swingkids.ca and for good measure, you can feel free to CC me on that same email - kraig@twisted.ca

Cheers.