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| Punching Bag Bitch, cry and whine your way into oblivion. |
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Jul 23, 03
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Do You Speak English?
I'm a travel agent and the following is a summary of the type of people that piss me off. The largest problem is that most people have the listening skills of a TV, that is they banter on and on without ever stopping and will never listen to a thing you say. Beyond that I have broken down the general types of people into categories and given a short description of each.
#1 Basic Moron's; These people would like to think they are savvy consumers so they call in and ask tons of useless questions. The problem is that being morons they will ask a question forget that they did and ask you again a second later, some people are dumb enough they manage to ask the same question perhaps 7 or 8 times in one conversation. Then they will proceed to try and barter with me over the price. I often wonder if they do the same thing when ordering a pizza. #2 Random Guy; These people will call in and say something like "the sky is blue." I answer the phone and say "Thanks for calling ________ (whatever destination they called) this is Nolan speaking how can I help you?" They say "Hi this is Bill." I think good to know your name is Bill why the fuck are you calling me? Refer back to number one for more info. #3 The name dropper; These people are actually kind of funny because we all make fun of them on a yearly basis and they have accounts with us explaining how they think they're important or some crap. He calls in and says "hi how are you today, this is so and so." He then waits for me to care... I don't, so he says "you know Bill Reilly, I stay here every year." I say "great then you already know what you want to book?" He will of course never leave it at that and go on to ask how so and so is doing that washes dishes at one of the restaurants in the village. I ignore this and ask for his credit card. Finally this loser will realize that I'm paid to take his money and not to care. #4 The New Yorker and or Pushy Travel Agent; These people think they are very important and often have similar traits to the basic moron. Number one these are the rudest people I've ever come across. They will interrupt you at random, put you on hold for long periods of time, swear at you and once they have an idea of what they are looking for will simply hang up with out saying another word. You can also expect to be told you are wrong several times through out the call. Speak loudly and try to be offensive otherwise they won't understand what you are trying to say. #5 Cheap Guy; As you might gather this person is cheap. Usually it will be one of two things they are calling about. It will be a guy trying to impress his girl friend buy taking her to an expensive resort so he can score. He has $50 to spend and wants a room at a 5 star property with a hot tub in the room and a bottle of champagne on ice when he arrives. I suggest that there are many great camp sites in the area he should look into. The other is a family vacationer who wants to go to a resort with his wife and 4 kids. He also wants to spend $50 a night and I again suggest looking for a camp site in the area. During a conversation with this person he will say cheap a minimum of 5 times. Feel free to add a similar list based on your job and the loser's you have to deal with. 
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Jul 23, 03
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I work with tech support for computers...the guy I love is the one whoe reads from top to bottom word for word everything you show him and you like I already know what the fuck is on the screen I took you there.
The one good thing is when your bored out of your tree or need some time to post on the site you get the guy to read his processes window in task manager. Ham and ha accordingly the ask him to reboot. Amazes the shit out of me...most of these guys are retired. The other one is the guy that phones up and with out giving you a single didgit of his phone number or a sigle letter from his name expects you to know exactly who he is...cause he's a Fucking big shot. I mute my mic and tell them to Eat shit and die.makes me feel better.
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Jul 23, 03
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Jul 23, 03
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don't you have an opening script that would prompt them to give you their phone number? a lot of people assume that they have you on file if you don't ask them right away. while this might not be the case in your company, it is in a lot of situations. consider panago, where they grab your info from the calldisplay protocol and match it up to the database. you can usually shave a good minute off your talk-time if you do give them an opening prompt. otherwise, both parties are going to be confused and the exchange gets off on the wrong foot. Quote:
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Jul 23, 03
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OMG the people who don't know how to speak English drive me insane sometimes.
I work in a bankruptcy firm so we have a lot of foreign immigrants go bankrupt (for reasons I don't wanna get into cuz they're a HUGE pet peeve). Actually I think the worst are the people that call me (especially during tax season) to find out if I've done their taxes. They expect me to remember out of the 1000 tax returns (yes I do 1000 returns a year minimum) I do in a year their specific return and whether or not I got some random medical receipt they mailed on it's own thee weeks ago. I'm sorry that on average I process 10-20 returns a day and therefore can't be expected to remember the minute details of every return. Gah... I could go on but thankfully my work day is over!!
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Jul 23, 03
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Jul 24, 03
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solectron...yeah same shit.
And there is an opening script when you ask for their name and phone number....that's why its funny when they think you should already know who they are. And I don't how many times they have tried to impliment a system that would automatically take their number their calling from and pull their info. Slakers. Even these guys who phone thinking you should know them I manage keep happy and fix their issue but their not getting a smile from me. They seem to like straigh forward answers. the eatshit a die things a joke....not away to exact revenge. thanks though.
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Jul 24, 03
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I had a person today that called in about her vacation because she didn't get the unit she had booked. She explained right away how angry she was and started venting. After asking her a few questions I figured out she didn't book the reservation with us... STUPID BITCH!!!
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Jul 24, 03
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I have had this sales lady call me on my cell before and she tryed selling me something but her fucking english was fucked!
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Aug 06, 03
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Everytime I have a pain in the ass customer, I just woo them with my sickeningly sweet niceness and flash the pearly whites. I'd never sink to the level of giving them attitude or getting angry. After all, why should I? I'm just doing my job.
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Aug 06, 03
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Try working in a computer store, where (other than tech support) the stupid is double-plus bad.
I'll admit, the fact that I work at a computer store is pretty funny, considering that I know next to nothing about them (Fortunately I can explain things like DVD -/+ R/W media, Memory cards for digi-cams and flash memory sticks, so it makes it look like I know stuff. Whoo for fronting!). But sometimes it makes me wat to tear my hair out when people are completely: a) Clueless b) Ignorant (with no desire to be informed. They know what they know and there is no changing their minds.) c) Incomprehensive of the English language (so much so that they don't understand "Would you like a bag for your purchase sir/ma'am?") or d) Any combination of the above. I mean, I know those are the curses of retail, but jeebus. Here is worse than anywhere else that I've worked in those respects. :soak:
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Aug 06, 03
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Aug 06, 03
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Maybe that's why I'm beocming more bitter... stupid job.
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Aug 06, 03
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grrrr* it's one of my pet peeves too jess.
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Aug 06, 03
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Um, one of the requirements of becoming a Canadian Citizen, you need to be able to be proficient in either English of French. If you don't believe me, then do some research. I understand how frustrating it is to deal with ESL people, but keep in mind a few things:
1. English is one of the hardest languages to learn 2. Everyone who learns a new language is going to be self-conscious about speaking it, and like to generally avoid it at all costs. They are also used to learning in an easier, more comfortable environment, conversation outside of that can be difficult. Think about your experiences in French class, do you think that a few years of that would prepare you to be able to order something fluently at a cafe in france and never have to stumble over things? I doubt it. I've been learning Mandarin Chinese for years and I'm still pretty self-conscious about having to use it with a native speaker, because I've messed up big time and accidentally said really dirty words to a teacher once (which was quite embarassing!) I can bet that if I flew to Beijing and tried to get around, I'd have a lot of difficulty, even with my years of learning. oh, and remember, if it wasn't for immigration, there would be no Canada.
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