Fucked by ICBC! WHAT THE HELL

[neoh]

The fuck.
ICBC took my Insurance money out of my bank account specificaly for my insurance direct deposit. It had the right amount, they took it out TWICE and charged me $70 worth of SERVICE CHARGES for having INSUFFICENT FUNDS!

And they say I didint pay shit.
What the fuck do I do?

[Josie]

go on a rampage and KILL ICBC ppl!

[soma]

they are a bunch of fuckers, they totally dicked me around when I got hit by a truck last year.

[neoh]

And when I was hit by a drunk driver.

[*Geminiz*]

You go to your bank and ask for a print out of the charges that have gone through your account (or print off online banking report / monthly statement). Call ICBC's billing department - tell them what happened and say you've gone to your bank and have a bank statement showing the funds they took. Ask for a fax number so you can fax in the statement to them. Black out any personal info you don't want them to see. Ask for a manager if you don't get anywhere with the person who picks up the phone

[M!SKA]

Originally posted by neoh
The fuck.
ICBC took my Insurance money out of my bank account specificaly for my insurance direct deposit. It had the right amount, they took it out TWICE and charged me $70 worth of SERVICE CHARGES for having INSUFFICENT FUNDS!

And they say I didint pay shit.
What the fuck do I do?

bahaha this is what I do for a living. Except for Hydro.

Do what geminiz said. Call ICBC, get them to look up your account. Get all your bank information. They should be able to work it out.

[soma]

Originally posted by M!SKA


bahaha this is what I do for a living. Except for Hydro.

same only for long and mcquade

[M!SKA]

We have lovely jobs
haha

[soma]

indeed big up the PAP massive!

"pardon me? my visa did NOT decline..."

[M!SKA]

At least I don't have to speak with the customer's directly!

[soma]

yeah but the letters you must get.

[*Geminiz*]

I also do the same, well did. . . I guess the procedure to follow in the case of billing issues with customers is the same with most company's. I used to have to talk to the customers directly - what a pain in the ass!

[M!SKA]

haha my favorites are the angry old ladies

[soma]

Originally posted by *Geminiz*
I used to have to talk to the customers directly - what a pain in the ass!

the west van house wives are my favorite

[*Geminiz*]

All my customers were in yaletown. All the "Movie Directors" and "Actors" we my favorite "Don't you know who I am!" Me "Ummm, no"

[mapleleaf4ever]

I do invoicing at the Airport for the Fuel Accounts. Nothing like the feeling of taking $3500 a night from Pacific Flying Club. :kam:

[LDUB]

Originally posted by soma
they are a bunch of fuckers, they totally dicked me around when I got hit by a truck last year.

true dat... i have to go to my examination for discovery next month -- and they still might take me to court... the car hit me dammit!

[charly]

another reason to avoid automatic payments with companies like this.

[SEAN!]

Originally posted by neoh
The fuck.
ICBC took my Insurance money out of my bank account specificaly for my insurance direct deposit. It had the right amount, they took it out TWICE and charged me $70 worth of SERVICE CHARGES for having INSUFFICENT FUNDS!

And they say I didint pay shit.
What the fuck do I do?

show em your bank statment///account activity.

[_LuxFerre_]

Well I'm safe... since I only have enough money in my account for them to take out. But, in all honesty, chances are some trainee didn't know exactly what some of the buttons were doing. Or whatever. Talk to them, cuz if it's a computer setting thatn you'll be screwed over for many months to come.

[lildonkey]

Your suprised about ICBC fucking you around?


here..


*gold star*

[neoh]

Thanks.

Here's a lump of pooh.

*lump of pooh*

[Jingles]

Okay - former banker coming through

One - Direct debits come out on a certain day, but because of the way they are set up the company that takes them may not show the payment for a day or two - that's why if you noticed right away and called ICBC they might not be showing anything YET

Two - if you have a direct debit set up from your chequing or Savings account, then the insufficent funds charge came from your bank
Once ICBC has reversed the extra payment you can then use that as proof to your bank that it was ICBCs mistake and have them neverse the insufficent funds charge

Three: this was very likely not human error, but machine glitch - a person doesn't enter all monthly direct debits - if it had been working smoothly in the past , then this was just a system fuck up, sad but true
Make sure you did not in fact owe two months of pymt (ie last months bounced and you didnt notice) and thou it is enraging, do your best to keep your cool cause then folks wanna help and get you your money back

[ebbomega]

Neoh, meet The Man.