just by lookin at her you can tell she's a bitch

[ty_guy]

so i bought an mp3 from future shop for $170 and when i try to exchange it for another cause it's defective they were gonna give me a $99 piece of shit! my mom and i were trying to explain that we get all of our money back but she got lost in all the reciepts. (this is the 5th one) so we're like ok i want a refund then. she's like ok you'll get $99 back because that is what the current price of them is. after this is settled i'm NEVER going back.

[Mr.Wrong]

taaaaaaaaaaaaaaaakkkkkkkiiiiinnnnnn it.

[Kandyapple]

Ahhh yes the current value speal (sp?) from future shop. I've got the same one on a camera. I took the depreciated value one they offered which turned out to be a grade A piece of shit. Have fun! :y:

[LeeBrat]

shitty dude, well thanks for the heads up. no more future shop (although i never shop there anyway)

[yoko*]

Originally Posted by ty_guy

so i bought an mp3 from future shop for $170 and when i try to exchange it for another cause it's defective they were gonna give me a $99 piece of shit! my mom and i were trying to explain that we get all of our money back but she got lost in all the reciepts. (this is the 5th one) so we're like ok i want a refund then. she's like ok you'll get $99 back because that is what the current price of them is. after this is settled i'm NEVER going back.

Ok wait, was it your mom that lost the receipt or the customer service rep?

If your mom lost the receipt, what the customer service representative did for you was more than fair and you don't have much grounds for complaining. Had you had your receipt there would have been more that they could have done for you, and they would have likely given you your full refund willingly. However, without the receipt (AKA PROOF OF PURCHASE) you don't have evidence that you purchased the item at regular price, nor do you have proof that you even purchased the item at all or with future shop. There are many people that try (and successfully find) loopholes to return policies, and for that reason companies need to draw limits to the extent that they will go in order to "satisfy" a customer or else they'd constantly be losing money.

The company that I work for has the same policy and I think that it's very VERY lenient considering that there are certain companies with less flexible policies.

The lesson is: KEEP YOUR RECEIPT!

However, if it's the customer service rep that lost YOUR receipt and didn't provide you with the full service that future shop offers, then that wasn't a good move on her behalf, and you should probably speak with her manager.

[ty_guy]

Originally Posted by yoko*

Ok wait, was it your mom that lost the receipt or the customer service rep?

If your mom lost the receipt, what the customer service representative did for you was more than fair and you don't have much grounds for complaining. Had you had your receipt there would have been more that they could have done for you, and they would have likely given you your full refund willingly. However, without the receipt (AKA PROOF OF PURCHASE) you don't have evidence that you purchased the item at regular price, nor do you have proof that you even purchased the item at all or with future shop. There are many people that try (and successfully find) loopholes to return policies, and for that reason companies need to draw limits to the extent that they will go in order to "satisfy" a customer or else they'd constantly be losing money.

The company that I work for has the same policy and I think that it's very VERY lenient considering that there are certain companies with less flexible policies.

The lesson is: KEEP YOUR RECEIPT!

However, if it's the customer service rep that lost YOUR receipt and didn't provide you with the full service that future shop offers, then that wasn't a good move on her behalf, and you should probably speak with her manager.

sorry i may have mis-worded my primary post, no reciepts were lost. the customer service lady got confused (lost) trying to link all of the reciepts i had from previous defective exchanges, like i said this is my 5th one so there are quite a few long reciepts. i'm just going to go down to the Nanaimo's future shop and exchange this one for the same, i've called and had one put aside for me.

[yoko*]

Originally Posted by ty_guy

sorry i may have mis-worded my primary post, no reciepts were lost. the customer service lady got confused (lost) trying to link all of the reciepts i had from previous defective exchanges, like i said this is my 5th one so there are quite a few long reciepts. i'm just going to go down to the Nanaimo's future shop and exchange this one for the same, i've called and had one put aside for me.

ahhhhhh!... :)

hope the exchange goes smoothly.

[wum]

that shit is b-a-n-a-n-a-s