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Sep 23, 07
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Who is inconveniencing who in this situation? (me vs storage locker)
Taking some insight from FNK.
a bit of background: I've had a bunch of my stuff in storage at a 24/7 access location since april. I paid for five months, which let my contract lead up until Sept 25th. I barely touched my stuff during the summer and what not, moved a few things in the first week of september, but then realized I needed to get everything out of there soon. Fast forward to about a week ago. I went one night (so the office was closed, but I still have access) to get some of the large stuff out as my girlfriend was meeting me there with her mom's van. When I went to my locker, there was a second lock on it...not mine, one of the storage company's locks. I knew I was paid up to that point and hadn't caused any violations or what not, so I left unable to move stuff, and a little bit pissed. Next day I went in to see what's up. Turns out the new guy accidentally double locked mine instead of the one across from mine which hadn't paid up in time. I asked at that time if there was anything they could do out of customer service to reimburse me for my inconvenience...hell I was even going to take $4 back for the night of storage I couldn't access my locker. She offered me a moving box they sold, which was of no use to me so I didn't take it. Today I went to empty the rest of my storage locker. My girlfriend has been unable to get the van and will likely not get it in time by the 25th. I went to hand in my keys/explain my situation. What's left in there is a kitchen table and chairs set and a recliner of which nothing is of value to me. I explained to them that I wanted to get everything out as stated in my contract the night I came but everything was locked up, as well as nothing has value to me that's left in there. I asked for either a 5 day free extention (so that my girlfriend could borrow the van again) or if they could dispose of things. They're telling me it's my problem to get things out....but I tried that one night and due to their mistake I could not. As a third party, should the customer (me) be entitled to an extra 5 days to get stuff out, or should the mistake stand as an innocent mistake and the customer should work around it? (sorry long, but thank you for reading all that if you did?) 
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Sep 23, 07
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PS:Hey kids, like candy ? well concession stands at the high school fields never have alarms and a mere padlock separating you and all the candy and pop you can stuff in your mangy lil' gullets.
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Sep 23, 07
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Sep 23, 07
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i would keep kicking and screaming and take up and up and up.
one thing i learnd at my last gig was that if we couldnt bluff or pay off the customer early usually they will take it as far up the chain of command as possible....and when they are willing to do that we would buckle and just give them what they wanted to resolve it and stop it from going up the chain. trust when i say the last thing the manager of the storage lot wants is a phone call from the regional mgr bringin heat down cause of a angry customers complaint. exploit the fear!.... but be super nice and calm about it all. the last thing YOU want is to have THEM think your just another whiny asshole prick customer and they will feel good about essentially telling you to go fuck yourself. ha...its all such a game.
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Sep 23, 07
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Better Business Bureau and if that ain't working fast enough: Consumerist
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Sep 23, 07
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jeff... jeff... jeff.... seriously guy come on...
Ok so they admitted a mistake based on the lock on the wrong locker. So what shit happens. I'm pretty sure that there is nothing in the contract that you signed with them that states anything in regards to a situation like this and any means of compensation. I've yet to hear of any. As per the means of transportation since now you won't have a van... Well it is purely your responsibility... Shitty situation, but c'est la vie .
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Sep 23, 07
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Request to speak with the person in charged (manager, CEO, etc.), to chat about a confidential feedback about their services blah blah.
From there see if you can get what you want, or see what they can offer... if this doesn't work than fuck it and let us know what company it is! lol PS: In my point of view, I think you are causing the inconvenience because you are giving this new employee a hard time. At this point, I suggest you go over the company policies/ agreement before taking things further. GL!
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Sep 23, 07
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THEY messed up. You should have access to your locker any time(is that in your contract?) What if you had to get something out that night in an emergency? If all you are asking is 5 days... that should be granted. Its really nothing to the company if its $4 X 5 days for a mistake THEY made. If anything the manager should be more than willing to do this so you dont go call head office and call him on his in-excusable mistake.
Last edited by R Wellbelove; Sep 24, 07 at 12:06 AM.
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Sep 24, 07
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Oh wait a second...
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Sep 24, 07
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a good business is accountable for their mistakes, seems like so far they haven't even admitted their own fault in all of this.
for all the people saying 'too bad so sad', did you all somehow miss out on the part where he was a paying customer and didn't do anything wrong?
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Sep 24, 07
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fwiw, i was able to get a van before diplo last night and emptied it (my living room is an obstacle course of crap now). I don't have the time to fight with managers, I was able to get a van so today i handed in my keys and just gave a goodbye with no thank you.
Era ends, if I have to store stuff it won't be at any Self Storage Depot again (this was all at the Burnaby location).
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Sep 24, 07
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Should of microwaved a grenade inside their lunch room instead. Set it for 10 minutes and J-E-T *****************
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