Haha! Thank you Cactus Club

thechix0r · #1 (**permalink**) Feb 23, 06

So I went to my friend's birthday get together on Monday and I had the spicy shrimp pasta, and low and behold the next morning and I am out, in pain and puking! Yeah not fun, sounds like food poisoning to me doesn't it? I send the Cactus club a strongly worded email saying that thanks to their lack of quality of food, I am going to have to get a doctors note because I won't be able to finish my midterm or complete me essay, all of which were due this week or commencing this week.

So today I get a call from head office saying their sincerest apologies, that they will look into it. She also said that they are calling the health board and getting them to come and check it out. The health board will also be calling me afterwards. I am also being sent gift certificates. She was like:

"I know you're probably turned off our food at the moment, but I would to say that this doesn't happen ever and please to accept some gift certificates as out apology!"

So I did, though I don't know if I will use them. Maybe I will go there and just have some dessert and buy a couple drinks courtesy of them for my 19th!

Edit

And an email to boot!

Dear Sandra,

Thank you again for taking the time to write in and bring your concerns to our attention. As I mentioned on the phone, I have passed on this information to the management at the Scott Road location so they may conduct all the proper follow-up. I will also have them contact the health board to notify them about your concern.

Richard Wiggins, the General Manager of the Delta location, has asked me to pass on his apologies to you, as well. He is happy to hear that you're willing to give us another try. If you would like any help with placing a reservation for that Cactus Club, he can be reached at the restaurant at 604.591.1707.

Thanks for giving us a chance to regain your loyalty, Sandra. I will mail those certificates for you today.

Yours truly,
Margaret Vlug
Customer Relations
Cactus Club Cafe

tiedye · #2 (**permalink**) Feb 23, 06

This is quite the scheme you've stumbled across.. and I like spicy shrimp pasta. Time to capitalize!

thechix0r · #3 (**permalink**) Feb 23, 06

Hahahhaha, yeah, except you have to go through 3 days of utter wretchedness!

Lush · #4 (**permalink**) Feb 23, 06

Quote:

Originally Posted by thechix0r

So I went to my friend's birthday get together on Monday and I had the spicy shrimp pasta, and low and behold the next morning and I am out, in pain and puking! Yeah not fun, sounds like food poisoning to me doesn't it? I send the Cactus club a strongly worded email saying that thanks to their lack of quality of food, I am going to have to get a doctors note because I won't be able to finish my midterm or complete me essay, all of which were due this week or commencing this week.

So today I get a call from saying their sincerest apologies, that they will look into it and they have he health board coming and have a peek at it as well and then they proceeded to offer me gift certificates. She was like:

"I know you're probably turned off our food at the moment, but I would to say that this doesn't happen ever and please to accept some gift certificates as out apology!"

So I did, though I don't know if I will use them. Maybe I will go there and just have some dessert and buy a couple drinks courtesy of them for my 19th!

I found a dead earwig in my pasta at The Old Spaghetti Factory and they gave gift me a few gift certificates that are specifically for food and NOT drinks.
Lose lose situation

TrixX · #5 (**permalink**) Feb 23, 06

yikes.......i love cactus club.....mmmmm edmame, steak, ahi tuna, and their salmon salad........

although i'd be turned off.......but then again i woudn't eat spicey shrimp pasta! spicey tends to upset me anyway.

thechix0r · #6 (**permalink**) Feb 23, 06

Quote:

Originally Posted by LadyShades

I found a dead earwig in my pasta at The Old Spaghetti Factory and they gave gift me a few gift certificates that are specifically for food and NOT drinks.
Lose lose situation

That's kind of gross seeing as I am having my birthday happenings there food wise. I love that place. But I got gift certificates from Earls and they don't specify anything on them, I don't know, I guess I will have to see when I get them in the mail.

thechix0r · #7 (**permalink**) Feb 23, 06

Quote:

Originally Posted by TrixX

yikes.......i love cactus club.....mmmmm edmame, steak, ahi tuna, and their salmon salad........

although i'd be turned off.......but then again i woudn't eat spicey shrimp pasta! spicey tends to upset me anyway.

Truthfully, I didn't really like many of their options on the menu, and pasta USUALLY is the easy way out of that kind of deal. Truth be told I didn't mind it, but yeah... the after affects were not fun!

C_squared · #8 (**permalink**) Feb 23, 06

fuck the GFC's they just don't want you to sue them.

You know how bad that would be for business? especialy a franchise like cactus club.

I'd say sue them and use the money to pay off any school stuff =)

TrixX · #9 (**permalink**) Feb 23, 06

Quote:

Originally Posted by thechix0r

Truthfully, I didn't really like many of their options on the menu, and pasta USUALLY is the easy way out of that kind of deal. Truth be told I didn't mind it, but yeah... the after affects were not fun!

i can totally see why some people would feel that way. and yes pasta is always a safe choice.......although in your situation i guess not.

i have a couple girlfriends that work there and then everytime i want to go for dinner with a couple of my other girlfriends they always want to eat there. i think i'm forced to like it :)

thechix0r · #10 (**permalink**) Feb 23, 06

Hahaha, well I do have a medical certificate stating that I am out of commission until Monday. However, I don't think that's necessary, if they were assholes about it, then I would have sued them, however, I have no reason to do that. I am not out to try and make some company go under.

thechix0r · #11 (**permalink**) Feb 23, 06

Yeah, alot of their choices were more.. what's the word... odd? Much like the Kelsey's menu... nothing to appeal to someone who just wants a simple and tasty meal. They seem kind of trendy in their choices. These days it seems like the weirder the menu, the more hip the place

TrixX · #12 (**permalink**) Feb 23, 06

Quote:

Originally Posted by thechix0r

Yeah, alot of their choices were more.. what's the word... odd? Much like the Kelsey's menu... nothing to appeal to someone who just wants a simple and tasty meal. They seem kind of trendy in their choices. These days it seems like the weirder the menu, the more hip the place

so true. cactus club used to be a really casual dining place like white spot. hell they had a giant COW on the fucking sign! hahahahaha. it was all fajitas and salads, and sandwiches.......realy NORMAL food....hahaha

laska · #13 (**permalink**) Feb 23, 06

Quote:

Originally Posted by TrixX

pasta is always a safe choice.......although in your situation i guess not. :)

I doubt it was the actual pasta that could have got her sick. Didn't she say it was shrimp?
I dunno, global warming, rising sea temperatures, it seems like every second week I hear some story about food poisining from seafood. Eek!

Let's all stay home and eat boiled potatoes! :)

miss.myra · #14 (**permalink**) Feb 23, 06

that's gross, if i got food poisioning i definitely would not feel ready to go eat somewhere EVER again.

thechix0r · #15 (**permalink**) Feb 23, 06

For sure, but they last a year and I figure why not right?

FeelGood · #16 (**permalink**) Feb 23, 06

Good luck trying to sue a place like that with NO evidence that their food actually gave you food poisioning.

The only evidence you have is it was maybe the last place you ate.
Food poisioning can take a few days before it sets in and is VERY hard to trace.

That's cool though you got those gift certificates.

KenJi · #17 (**permalink**) Feb 23, 06

Just glad your better now.

and ya I've had food poisining before from a chinese restaurant and a sushi place too.

Both places I have and never will go back too.

Its good you phoned them and told them though. Very good on ya

charly · #18 (**permalink**) Feb 23, 06

Quote:

Originally Posted by miss.myra

that's gross, if i got food poisioning i definitely would not feel ready to go eat somewhere EVER again.

my thoughts exactly. i got the worst food poisoning from the naam.. almost two years ago now. i still can't face going back there..

thechix0r · #19 (**permalink**) Feb 23, 06

Quote:

Originally Posted by eighty5

Good luck trying to sue a place like that with NO evidence that their food actually gave you food poisioning.

The only evidence you have is it was maybe the last place you ate.
Food poisioning can take a few days before it sets in and is VERY hard to trace.

That's cool though you got those gift certificates.

Actually I have medical documentation on it and it was the last place I ate at and I haven't eaten anything really in three days, but that's not really what I want to do. And food poisoning doesn't take a few days to set in, it takes only a few hours, when it hits your stomach, the bacteria of the bad food reacts, hence why you throw up and why other things happen. Your body is trying to get rid of the stuff that is making you sick. It came on very quick and considering that I was feeling fine before that, that must be what it is.

KenJi · #20 (**permalink**) Feb 23, 06

^ When I got food poisined at the chinese restaurant it only took 3 to 4 hours for the puking and sickness to happen as well

thechix0r · #21 (**permalink**) Feb 23, 06

my sentiments exactly!

TrixX · #22 (**permalink**) Feb 24, 06

Quote:

Originally Posted by laska

I doubt it was the actual pasta that could have got her sick. Didn't she say it was shrimp?
I dunno, global warming, rising sea temperatures, it seems like every second week I hear some story about food poisining from seafood. Eek!

Let's all stay home and eat boiled potatoes! :)

i wouldn't doubt it was the shrimp. i think what she meant(or what i actually meant) was that when the menu doesn't appeal to you...........you always opt for pasta 'cause its the safe choice(as in taste appeal)! thats all.

nabs · #23 (**permalink**) Feb 24, 06

one we were sitting at cactus club, and the subject came up in finding hair in food. and lo and behold, in the middle of our conversation, my friend pulled a hair out of her food, it was sooo gross.

Chewy · #24 (**permalink**) Feb 24, 06

Quote:

Originally Posted by C_squared

fuck the GFC's they just don't want you to sue them.

You know how bad that would be for business? especialy a franchise like cactus club.

I'd say sue them and use the money to pay off any school stuff =)

i doubt you could actually sue them.. first of all you have to prove that you got sick from the food. a little hard to do

KenJi · #25 (**permalink**) Feb 24, 06

Sandra you have really bad luck with food eh.

Remember that chinese place by commercial station too.

You have bad luck with food heh