Oct 24, 07
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need a job?
shaw is hiring for customer service reps.
great pay and im only 5 floors down from you. Customer Service Representative - Sales Job Category: Customer Care Work Location: Vancouver, British Columbia, Canada Employment Type: Part-time Position ID: J0307-0110 Job Description: Shaw Cablesystems G.P., the leading entertainment and communications company, has an exciting opportunity for a part time Customer Service Representative - Sales in our Vancouver office. Reporting to the Regional Customer Care Manager, the successful candidate will be accountable for achieving predetermined customer service and sales standards for the call centre. Accountabilities: •Answer telephones and provide pleasant, professional, knowledgeable service and deliver exceptional customer experience •Process new services and moves, changes in services, special services, purchases of equipment and disconnects via our Cable Base Computer System •Achieve telephone performance goals to meet customer standards •Provide billing explanations to our external customers •Assist customers in choosing cable and Internet products by promoting the features, advantages and benefits of our services •Work as a team to ensure department and individual goals are met on a daily basis •Post all completed work orders from the field on a daily basis •Various other duties as needed Required Skills and Qualifications: •General computer experience •Pleasant personality with superior communications skills both written and verbal •Team player with excellent customer service and sales skills •Ability to work independently with minimum supervision •Goal oriented with the ability to work in a fast paced, rapidly changing environment •Ability to work flexible shifts including evenings, weekends and statutory holidays •A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity This position requires the successful completion of a criminal and credit background check Interested applicants are invited to apply online by October 31, 2007 Shaw, through its third party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for below. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Shaw. The information is subject to Personal Information Protection and Electronic Documents Act. The information will be retained and when disposed of, it is done so in a secure manner. Your profile will become inactive and moved to the archive if you do not access your profile for a period of 1 year. Submit your cover letter and resume either to myself or through the website if you go through me and your resume is garbage, i wont hand it in. you're better off going through the link. 
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