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| Punching Bag Bitch, cry and whine your way into oblivion. |
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Nov 11, 06
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So I got a call from Telus today...
Apearantly they have been emailing me for a few months now, to discuss my abuse of how much downloading/bandwith I'm using each month. First off the guy tells me they have been sending emails to my telus.net email address. I didn't know I even had a telus email address, but apearantly I was given one when I signed up for my service, over 2 years ago.
Next the guy tells me that they expect the average customer to download within 30 gigs per month. Then he tells me that this billing cycle so far I've downloaded over 260 gigs. The month before it was about 468 gigs, which I'm told is unacceptable. Then he tells me that I can basically do what I want until the 17th of this month, then they are going to monitor my account and will suspend my service if I go over the 30 gigs per month. So naturally I'm gonna go berzerk with downloading for the next week, before I'm capped off. Just because I'm downloading about 15 times the acceptable amount, is no reason for them to cap me off. Dicks. Last edited by Flip; Nov 11, 06 at 02:37 AM. Reason: poooo 
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Nov 11, 06
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I had the same problems a few years back with Telus.
When I was on the phone with them I told them I was going to switch to Shaw and the guy was like 'do you want there number?' Been with Shaw for 11 months and haven't had any problems with them YET. This is coming from the guy who manages to download over 120gb a week.
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Nov 11, 06
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Nov 11, 06
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I can't really cancel. A bit over 2 years ago I signed a 3 year contract, and I know that telus has a major penalty for breaking the contract. In the email they sent me it states that if I keep this up, they may suspend or even cancel my service. To be honest I'd love for them to cancel it, this way I don't have to pay the penalty. I've been meaning to get rid of my land line anyways, I use my cell mostly. I don't need to pay $85 a month for a land line and DSL, when I can ditch the land line and just get internet elsewhere. Maybe I'll start downloading more than usual (if that's possible) in the hopestaht they'll cancel my service and tear upmy contract. One can only hope.
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Nov 11, 06
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yeah, i was just going to say.. you don't need a landline for adsl. all they do now is a assign you a non-working phone number, and you use that.
if they didn't, i'd be fucked. i HATE shaw. i had it in my old place before i moved and it was horrible. it was slow and didn't work half the time.
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Nov 11, 06
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i personally cannot stand telus for their customer service and services they provide me.. i had about 9 months in contract left, and i called to cancel my phone one day cause as a customer i was treated shitty, telus rep told me its $20 for each month. i said NO PROBLEM. i 'd be MORE then happy to pay you $180 right now, just cancel my phone. i honestly dont ever want to do business with them ever again to be honest, now i'm saving myself about 50$ by switching over to fido..
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Nov 12, 06
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shaw ain't no better
i use to download over 50gb each monh they emailed me 3 times (within 2 years) and called 1 about suspension pretty shitty consider we pay for multiple ip service (we have 3 computers) now i keep it under 30gb each month and no problem so far
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Nov 12, 06
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The first three don't count.
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Nov 12, 06
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Yeah, telus gives away too much free shit for me to not be suspect of their service.
I have had nothing but headaches with customer service with Telus. Ever since I've told them good riddance and deal with shaw for internet and fido for phone I have been a lot happier with both services.
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Nov 13, 06
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I hate telus, their customer service sucks major ass. They are rude and they don't even care about when you're having problems. I have shaw for internet and fido for my cell phone and am happy with both of them.
You need to switch....
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Nov 13, 06
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I see people bitching about Shaw and I see people bitching about Telus. What I don't see is a bunch of nerds chiming in to champion some sort of less mainstream provider that actually delivers the goods.
Does that mean it's Shaw, Telus, or nothin when it comes to cable internet?
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Nov 13, 06
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^ when i complain about shaw, it's because their service itself sucks, where as telus does not (for me, at least).
this has nothing to do at all with who has better customer service. they both suck! i don't really expect anything from either of them. really, who actually has good customer service anymore? last time i called rogers regarding my phone i ended up arguing with the guy because he couldn't understand one sentence "I DONT HAVE ANOTHER PHONE". also, as far as i know.. around here.. any other options you have, are basically just reselling of telus or shaw.. under a different name. so what's the point?
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Nov 13, 06
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"I DON'T HAVE ANOTHER PHONE!" "No, not your current phone, your other one." "I DON'T HAVE ANOTHER PHONE!!!" "No, your OTHER phone!" "I DON'T *HAVE* ANOTHER PHONE!!!!!!!!!!!!!!!!!" "..... que?"
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Nov 13, 06
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those levels are totally not acceptable.. doesnt matter what company you're using. shaw wont accept them but atleast with shaw, you can tripple the download cause the speed is much faster.
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Nov 13, 06
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what service are you using? they upped their bandwidth to 60 gigs per month xtreme is at a 100 (or 125) you have a multiple ip service? why not get a router and save yourself some money (can you tell i work for shaw?)
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Nov 13, 06
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he was trying to troubleshoot on my phone, and he tells me: "okay, i'm going to need you to turn off your phone, take out you battery and reinsert your sim card" me: "and how am i supposed to do that with you on the line?" him: "well, if you have another number i could call you back at.." me: "i don't have another number. this is my only phone." him: "do you have a landline?" me: "no, like i just said.. this is my only phone." him: "okay, well you just need to reinsert your sim card" me: "and then what? call back? i'm not going to do that just to be put on hold for another 15 minutes" him: "well if you just have another number i can call you back at.." me: "I DONT HAVE ANOTHER NUMBER. THIS IS MY ONLY PHONE!#$% should i just take this into a rogers store and they can fix it for me?" him: "no no.. i can do it. they'll jsut be calling the same here anyways. if you can just give me another number." me: "well no, obviously you can't do it! I DONT HAVE ANOTHER PHONE!" ... and it repeats.. until i got so tired of it i told him he was an idiot and he needed to learn how to listen and that i'd figure it out myself.
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Nov 13, 06
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actually, you'd be the wrong person on this. dont call tech support if you're not ready to do troubleshooting.
He tried to help you out and offered to call you back, that's great customer service (even if it is telus). they cant magically fix your problem and screaming at the poor dude is not going to help anything, i always tell people to call back when they're at home for troubleshooting.
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Nov 13, 06
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Actually it was rogers, and yes it was nice of him to offer to call me back. I didn't scream at him at all either. I just got REALLY frustrated when he couldn't understand the concept of "I do not have another phone". And that is the exact reason I asked if I should go into a store, because they could obviously help me troubleshoot the phone without being on it. But he didn't want me too.
Yeah, it's great he offered to call me back, but he's an idiot for not listening to me. If he had just said straight up "well i'm going to need you to be on another line to do this" then it would've ended it right there, because I obviously don't have one. But instead he wouldn't listen, and was deteremined to fix this for me.. and kept asking for another number like he thought i was lying to him. And btw, last time i was doing troubleshooting with telus, the guy asked for another number, i told him i didn't have one, so he told me what to do and said he'd call me back on this line in 5 minutes. And that worked quite well.
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