Telus HighSpeed problems

scue · #1 (**permalink**) Nov 16, 06

It was working fine at this house before it cut off, but I hooked it back up and now every 3 minutes or so it will cut out and have to reconnnect for 45 seconds..

I've called telus twice, emailed once, and they promised an investigation each time.. nothing yet..

they say it might be moisture somewhere along the line..

it's nothing on my side.. the adsl link goes out..

gone through troubleshooting and creative troubleshooting numerous times..

anybody ever experienced this?

p.s. thanks telus.

dabbler · #2 (**permalink**) Nov 16, 06

switch to shaw

scue · #3 (**permalink**) Nov 16, 06

mmhmm, i wish it were as easy as that..

telus is the only provider that reaches my location

ebbomega · #4 (**permalink**) Nov 17, 06

You can't get cable at home?

Teh suck. Where the hell are you?

Billy Shears · #5 (**permalink**) Nov 17, 06

Quote:

Originally Posted by scue

mmhmm, i wish it were as easy as that..

telus is the only provider that reaches my location

Don't know where you are, but I'd look into satellite internet. I know a few people out in the boonies, and they use it (and supposedly its really fast)

Capt.AA · #6 (**permalink**) Nov 17, 06

Quote:

Originally Posted by scue

It was working fine at this house before it cut off, but I hooked it back up and now every 3 minutes or so it will cut out and have to reconnnect for 45 seconds..

I've called telus twice, emailed once, and they promised an investigation each time.. nothing yet..

they say it might be moisture somewhere along the line..

it's nothing on my side.. the adsl link goes out..

gone through troubleshooting and creative troubleshooting numerous times..

anybody ever experienced this?

p.s. thanks telus.

yes I experienced this all in the month of October in North Burnaby. It would disconnect and than I would almost reach some guy at tech support and it would be just coming back. It's a line problem. The one time I got through to someone with it down they said there is no reason that they could see and if it happened again I was to call so they could dispatch a tech out but at that point I only had a week left so I didn't really care.

FeelGood · #7 (**permalink**) Nov 17, 06

i've never heard of anyone who couldn't get shaw because of there location so i find that a bit odd. if you can get a cable signal why wouldn't you be able to get an internet connection?

i hate to be some blunt with you but telus doesn't give a shit and probably won't fix your problem for you.

phobos · #8 (**permalink**) Nov 18, 06

Fuck that, stay with telus yo, we totally give a shit.

scue · #9 (**permalink**) Nov 18, 06

Quote:

Originally Posted by ebbomega

You can't get cable at home?

Teh suck. Where the hell are you?

hahah.. sunshine coast. There's a local cable company but I don't bother with it. I'm not sure how it operates but I don't believe I can get it up here.

Feelgood. There are some reps that do a good job. When I was getting connected here, there was a hardware malfunction, and the guy kept me posted, told me everything, and followed up on it after it was fixed. I can also see the other side too though.

oh yeah.. I don't know why I did, but I plugged in the telephone and left it off the hook because I have no landline, and the adsl has been working ever since.. ????

neoh · #10 (**permalink**) Nov 18, 06

I have 3web, they were down for 4 days out of 7, which is fucking WEAK.
And when it did go up, it was down within an hour, up for a couple more, then down again.