NCIX Burnaby: You Dropped the Ball

[thebobman]

Well, it happened. I'm ready to write in to irony monthly on this one. The Afternoon of the same day that I'm trumpting my NCIX horn at school and again at work, they fucked up and fucked up GOOD.

They screwed up and order, quoted me under by $30. I phoned back twice to double check the order because my roomate was picking it up, and I noticed that it was $30 short as if the case was free and I was just paying for the PSU but was assured on THREE SEPERATE OCCASIONS that the components I had requested would be sold to me at the price that they quoted. All my roomate had to do was pick up and pay.

I'm working so I get the order tripled checked with the sales guy and have it ready and waiting so my roomate can literaly walk in give them his interact and then walk out. I need it to be simple because my roomates not a techie, at all.

My roomie goes to pick it up and they catch the mistake and sub in a totally different motherboard that the one originally quoted. Not just the wrong Motherboard, but an Asus A7V8X-X instead of an Abit NF7-S. Wrong brand, wrong model and wrong chipset there's also a $32 difference between the two.
Now this isn't some simple peon salesman blunder; I was dealing with the corporate sales manager in Richmond for this because I'm got him to give me the quote while we were wrapping up a $16,000 deal of 3Ghz P4s and 17" LCDs for delivery next week. His response was to my phone call upon receiving said bunk motherboard was to apolagize profusely and to promise to phone Burnaby and have the proper motherboard waiting for me to swap, no charge, his mistake. So I get to Burnaby, do they have a motherboard waiting for me?

No.

Do they even let me into the store? not after much yelling through the glass & the door about the motherboard and what should have already been set aside. I get inside, and get 3 minutes of air time (this is at 6:35 with one other customer checking their mATX case (which was a screw up as well)) before the guy wanders off with my receipt & motherboard into the back room. What looks to be the guy currently incharge then starts to berate me about no checking the receipt when picking up the parts. So I calmly explain to him, 1. I called back twice after the initial quote to check that the correct components were in the order and that all my roomate had to do was go in and pick them up. 2. That my roomate doesn't KNOW computer stuff so he can't pick an Asus over and Abit. Then he launches in about how if the parts are signed for that you should have verified them and signing indicates you're satisfied with them. At this point my roomate speaks up and reveals that the salesman that had given him the parts made him sign BEFORE he saw the equipement, that this was his first time buying there, and the sales guy didn't explain at all what the point of signing was.

The yelling goes back and forth with NCIX refusing to admit they dropped the ball, and me not changing my stance on the problem. Finally I throw up my arms in protest, take a $20 bill from my wallet and simply say, "FIX IT, AND FIX IT NOW.". I'd had it, if it was going to cost me $20 to stop having to deal with this stupidity I would grudgingly pay that $20 toll, but I would take my business with me.

I mean really, this was and still is crap. This a55hole is stepping to me and giving me attitude over a $30 error that was made by one of THEIR employees when I'm about to drop a sizable chunk of cash and bring in a brand new large scale business (3x50 & 1x20 computer dealerships) client to their fold.

I'm still just utterly appaled and disgusted at the boneheadedness & ignorance of the way NCIX handled their business tonight. That all it took. Tomorrow morning I'm going to phone around to the local computer stores and see which big vendor wants to snatch $16,000 away from NCIX. I'm going to phone up the head of corporate sales and lay exactly how his business was handled in Burnaby and give him the option of figuring out some way to fix this blemish, or loose the sale.

I'm not longer endorsing NCIX. I won't tell my friends to shop there, I won't buy my computer components there, I won't buy for my business there.

I plain WON'T deal with NCIX after this.

[stringbeans]

sucks man. i used to deal with the burnaby ncix in the summer and their service was a little shakey but i never expect too much from computer stores. you should post this complaint on their forum and see what they say.

[Hot Karl]

jerks in retail?

this is me in a state of shock.