Hey jerksauce!

[MissBehavior]

RANT #1: I'm really sorry that your lame-ass broke your (insert product here)...I really am. I'm also sorry that the damned thing is out of warranty. I'm even MORE sorry that they told you to come here because we are an "authorised service center" for their other products. Don't treat me like it's my fault that (insert name of manufacturer here) doesn't authorise us to repair your specific aforementioned product, and don't say to me like an asshole "why bother selling them if you can't repair them?". FUCK YOU.

RANT #2: If you are Quebecois, don't talk to me...I don't get paid enough to be subjected to your arrogance and prissy-hissy fits. FUCK YOU.

RANT #3: If you are American, here's a tip: TRY BEING POLITE FOR ONCE, YOU DICKWAD. A simple "thanks for your help" or "goodbye" when hanging up the phone would suffice. FUCK YOU.

*deep breath*

I feel much better now...I also hate retail.

[dapimpstress]

*hugs*

[MissBehavior]

Originally Posted by Ashes

*hugs*

Spanx. :)

BTW, you are an honorary Canadian, so the slam at Americans wasn't meant for you. ;)

[dapimpstress]

Originally Posted by MissBehavior

Spanx. :)

BTW, you are an honorary Canadian, so the slam at Americans wasn't meant for you. ;)

aww thanks shuga ;)

[ebbomega]

My job is to deal with stupid americans whose computers are broken on the phone.

I feel the pain.

What's worse is Qwest reps who outright lie so that you'll take the call.
"Have you cleaned up the internet settings?"
"Yup."
"Checked for firewall?"
"Yup."
"Checked date and time?"
"Yup."

Turns out they did nothing. Turns out the issue the whole time was that they couldn't get connected to the internet, which is something Qwest needs to deal with because we don't know anything about the DSL connectivity.

Even told the guy to stay on the line and he dropped off right away. Fucker.

[spunsugar]

death to retards!!! this is why I keep running away when they offer me more customer service type work. deal with even more idiots all day? no thank you.

[charly]

gah, i feel your pain. it's things like that which make me SO happy i'm out of customer service stuff.

[yoko*]

ahhh the shit you have to deal with in customer service..

I think it's a good exercise actually, and I secretly like dealing with bs customers because I find it secretly challenging ;)

The american/quebecois customers we get at our store are usually quite pleasant... you usually only have to deal with them once and you rarely see them again. Whereras, the locals always come back for complaints, and they're often the "challenging" ones..

[ty_guy]

i haven't worked in Customer Service before but being a customer myself i try very hard not to get upset at the service agent. it's been hard tho, i've taken back 5 mp3 players (2 different manufacturers) and they wouldn't give me my full money back. i'm guilty of lashing out alittle but then APOLOGIZED after. hopefully all was well.

[MissBehavior]

Originally Posted by ty_guy

i haven't worked in Customer Service before but being a customer myself i try very hard not to get upset at the service agent. it's been hard tho, i've taken back 5 mp3 players (2 different manufacturers) and they wouldn't give me my full money back. i'm guilty of lashing out alittle but then APOLOGIZED after. hopefully all was well.

I work in CS, and even -I- lose my temper sometimes. Like you, I generally end up apologizing to the person I'm dealing with, because I know there's only so much they can do. But if I'm going to apologize, I'm also going to ask for a supervisor/manager to get my issue dealt with.