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| Punching Bag Bitch, cry and whine your way into oblivion. |
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Jan 16, 06
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LOL
Tipsy, I just realized it was you who posted this. I didn't know you lived around here. I'll come say hi sometime when I'm there. 
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Jan 16, 06
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Whoa...
They don't they train you guys to NOT chase after shoplifters? IMO, it isn't yours or your staff's responsibility or place to chase after a shoplifter. I personally wouldn't want to make a scene infront of my clients or even put myself at risk by going after any shoplifter, regardless of age. For the safety and security of our team we instruct our staff specifically NOT to chase after a shoplifter. A product lost is product loss, it's better to lose a $15 tee-shirt than to pay the price of putting your staff at risk. Believe it or not, it does happen that people have chased after shoplifters and have had a knife drawn on them. I've heard too many stories. I'm curious to know what the loss prevention department of the company your work for would have to say about you encouraging your staff to run after a shoplifter or about you setting the example by chasing one yourself. If I was the only person managing the floor during my shift, my responsibility primarily would be to manage the sales floor and attend to my clients at hand, rather than making a huge scene and chasing after a teenage girl who stole a $15 item. I suppose different companies work in different ways... but I still think that a team's safety including your own, is the most important thing to keep in mind. People before product. Last edited by yoko*; Jan 16, 06 at 01:05 AM.
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Jan 16, 06
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^^ hahah they would say good job!
i dont think you get it, it was a little 16 year old trying to steal, then running away, big deal i chased her down caught her now shes banned from off the wall and banned for coquitlam centre for a year.. if it was some crazy lady, by all means the security can deal with it, but usually even if their crazy i'll still deal with them, and try to stop it from happening again. My manager will be pleased :)
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Jan 16, 06
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I don't know how you think you can access someones mental capacity after speaking with them for 2 minutes. Most companies have a 'do not chase' safety policy. If I was shopping there and saw this I probably wouldn't shop there any further, not because of the scene, but for my own safety. Desperate people do desperate things. I've seen 16 girls stealing chocolate bars from safeway go crazy.
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Jan 16, 06
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every place i've worked in has told me never to do that. .dalyn. Last edited by Liqwid; Jan 16, 06 at 01:45 AM.
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Jan 16, 06
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Jan 16, 06
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You may be able to prevent one person from stealing again or ban them from the mall but most serious shoplifters are not stopped simply by being banned from the mall. Banning doesn't mean that they will not offend again and it certainly doesn't mean that they won't come back to your store again. We often get repeat shoplifters, many of them drug addicts who sell our stolen product for drug money. They are so desperate that no mall ban will deter them from stealing. They have nothing to lose. A few have drawn needles on people who have tried to apprehend them. It doesn't matter what age this girl is or what kind of person YOU think she is. As LDUB mentioned, you can't predict what someone is capable of just by speaking to them briefly. When a shoplifter is in a panicked state, there's no telling what they might attempt. I wouldn't risk the safety of my staff for anything, even if the person "seemed" ok. A manager at the robson location of the company I work for instinctively and unacceptably chased after a man who stole cashmere from their front low tables. After a while of chasing and finally catching up, the man unexpectedly drew a knife. He was lucky he didn't get hurt. If your staff were faced in this situation who is accountable for putting them at risk, who is responsible if the staff member gets seriously injured? Firstly, wouldn't you feel responsible, being the manager on duty for the safety of your staff member? I personally think that it makes sense to have one consistently applied policy that applies to all shoplifters than to have staff members pick and choose who to and who not to chase after. This is why as LDUB mentioned, many companies have a "no chase" policy. How can you be so sure that all your staff members will be able to make the right judgement call about how to react when someone that they've only seen for a few seconds? The lack of policy in those regards sounds to me a bit irresponsible on the part of your company. Sad to hear that your manager would be pleased by this, but I guess I was trained in a different way. Last edited by yoko*; Jan 16, 06 at 02:14 AM.
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