Asshole customers...

MissBehavior · #1 (**permalink**) Apr 03, 04

Give me the stabby feeling.

Me: I'm sorry sir, I can't give you PST exempt with out having a manager's approval. He's just with a customer, so it will be a moment or two.

Jack-ass corporate client: Get him now! I don't have all day to wait!

*stab stab stab*

soma · #2 (**permalink**) Apr 03, 04

send him on a the merry go round the switch board... my favorite

Sariel · #3 (**permalink**) Apr 03, 04

Yeah, the asshole customers at this job can be a huge pain.... Although, I love when they ask for a supervisor, and I can calmly tell them that I am the highest level of support they can reach. :)

MissBehavior · #4 (**permalink**) Apr 03, 04

Quote:

Originally Posted by soma

send him on a the merry go round the switch board... my favorite

You can't when they are in the store. :soak:

soma · #5 (**permalink**) Apr 03, 04

true.......... just speak back to them in nothing but gibberish

rawb · #6 (**permalink**) Apr 03, 04

"This job would be great if it wasn't for the fucking customers."

C_squared · #7 (**permalink**) Apr 03, 04

word. i work on the phone doing customer service for an american wireless service provider. americans are such extreme people-- they love to yell...i'm not sure why that is.

cerah · #8 (**permalink**) Apr 03, 04

Quote:

Originally Posted by C_squared

they love to yell...i'm not sure why that is.

It cuz they want to sound "important" and seen as the vast majority of them are retards the only way they see to accomplish that is by raising their voices.

LDUB · #9 (**permalink**) Apr 03, 04

Quote:

Originally Posted by soma

send him on a the merry go round the switch board... my favorite

I don't know if anyone has called TELUS lately but we have the best voice merry go round right now... great way to punish jerky customers! If you're nice - I'll get you to a person - if you're mean - grab a seat it's going to be a looooong ride! <3

C_squared · #10 (**permalink**) Apr 03, 04

Quote:

Originally Posted by cerah

It cuz they want to sound "important" and seen as the vast majority of them are retards the only way they see to accomplish that is by raising their voices.

hahah so true. that's why canada rocks!... we're fuckin chill.

charly · #11 (**permalink**) Apr 03, 04

oi, i can't stand people like that.

thankfully with my new jobs the customers are a lot nicer [so far]. most of them are relaxed on vacation, or here on business, but either way so far they've been nothing but friendly. makes me like my job a lot more.

dSl-DuDe · #12 (**permalink**) Apr 03, 04

Quote:

Originally Posted by rawb

"This job would be great if it wasn't for the fucking customers."

thats almost exactly what my manager says... :p

BAL1STOPHER · #13 (**permalink**) Apr 03, 04

the thing with jobs is when u have one u h8 it when u dont have one ur h8in it thats my wisdom 4 the day NO MORE QUESTIONS

Kandyapple · #14 (**permalink**) Apr 03, 04

I like ass hole customers at work. Because most of the time they are wrong. and then you get a couple options. 1# (this is the best one) You get to make them feel like an idiot. "Well sir I understand you are a very loud business man but if you actualy chose to read the policies like we requested you to 4 times in our last conversation (since its recorded) You would not be paying for a trip you cannot go on and chose to cancel last min instead of when you found out you couldnt go ohhh like 3 weeks ago". SORRY YOUR AN IDIOT NO MONEY FOR YOU! and then they yell or just beg cuz they feel like an ass but there is nothing they can do. oops. :p
2# Hang up on them for being abusive before or after making them feel like an idiot
3# pass them to customer care. (I dont like to pass them on because I like option one more.)
Now if your nice. I will try my best to help you out. I can work wonders when i'm in a good mood. But if your rude or just ignorant fuck that. oh and have a nice day :c-tard:

inkster · #15 (**permalink**) Apr 04, 04

Quote:

Originally Posted by C_squared

word. i work on the phone doing customer service for an american wireless service provider. americans are such extreme people-- they love to yell...i'm not sure why that is.

for every american that yells at me, i get two that give me a warm fuzzy feeling.

which do you work for? i do customer care for att wireless. at west corp, a third party call center.

are you at rmh? convergsys?

crookedking · #16 (**permalink**) Apr 04, 04

i hate having deal with people. doesn't matter if they're nice or mean, i want to find something where i don't have to deal with those damn pesky humans.

cityqueen · #17 (**permalink**) Apr 04, 04

Quote:

Originally Posted by crookedking

i hate having deal with people. doesn't matter if they're nice or mean, i want to find something where i don't have to deal with those damn pesky humans.

Ya customer service can be a bitch. However, after working in it for over 4 years now, I have learned how to deal with those shitty calls and jerks that think you are just some under-paid, under-educated idiot. Screw them! :24k:

On a plus side, by working on the service end, it has made me quite the customer myself when dealing with my own stuff! I know good customer service when I receive it, and will be very patient and understanding when needed to be. However, I am also very comfortable saying "put your damm manager on the phone!" when the service sucks. :kam:

I wonder what the world would be like if EVERYONE worked a customer service job at some point in their life???

C_squared · #18 (**permalink**) Apr 04, 04

Quote:

Originally Posted by inkster

for every american that yells at me, i get two that give me a warm fuzzy feeling.

which do you work for? i do customer care for att wireless. at west corp, a third party call center.

are you at rmh? convergsys?

yeah i work for rmh in surrey...its' a third party call center aswell. i do CS for nextel wireless. i really hate the CS side of it, just cause i hate helping people with their stupid problems...so i'm moving to the telemarketing department. that seems to be better anyways-- if the customer is pissed off then they hang up on you, instead of havinn some one yell in your ear for half an hour.

crookedking · #19 (**permalink**) Apr 04, 04

Quote:

Originally Posted by C_squared

yeah i work for rmh in surrey...its' a third party call center aswell. i do CS for nextel wireless. i really hate the CS side of it, just cause i hate helping people with their stupid problems...so i'm moving to the telemarketing department. that seems to be better anyways-- if the customer is pissed off then they hang up on you, instead of havinn some one yell in your ear for half an hour.

this rmh place must be really bad if telemarketing looks good compared to it.

C_squared · #20 (**permalink**) Apr 04, 04

Quote:

Originally Posted by crookedking

this rmh place must be really bad if telemarketing looks good compared to it.

hehe not quite. the telemarketing project is huge at rmh..they call it the dark side because everyone is so agro about making sales. the comission is awesome too. ridiculous amounts of scrilla to roll in. CS is just base pay & you only get 36 hours a week. it's all about the bling bling when people make the switch.

booshka · #21 (**permalink**) Apr 04, 04

Not too long ago, at my job I had a woman who was being abnoxious, rude and disrespectful for no reason. After I finished serving her she sat down, and when she left she came up to me and apologized for her behavior blaming it on being sick and medication. I thought it was pretty nice (and rare) for someone to apologize. . . if only everyone would realize what dicks they are when they order coffee.

crookedking · #22 (**permalink**) Apr 04, 04

Quote:

Originally Posted by C_squared

hehe not quite. the telemarketing project is huge at rmh..they call it the dark side because everyone is so agro about making sales. the comission is awesome too. ridiculous amounts of scrilla to roll in. CS is just base pay & you only get 36 hours a week. it's all about the bling bling when people make the switch.

angry salesmen? that's not allowed.

C_squared · #23 (**permalink**) Apr 04, 04

i meant agressive. :)

inkster · #24 (**permalink**) Apr 04, 04

Quote:

Originally Posted by C_squared

yeah i work for rmh in surrey...its' a third party call center aswell. i do CS for nextel wireless. i really hate the CS side of it, just cause i hate helping people with their stupid problems...so i'm moving to the telemarketing department. that seems to be better anyways-- if the customer is pissed off then they hang up on you, instead of havinn some one yell in your ear for half an hour.

yeah, you'd probably be better off there.

nextel has a lot of business customers, right? do you cover those accounts too, or do you deal with mainly consumers?

and also, how does rmh pay for that client?

C_squared · #25 (**permalink**) Apr 04, 04

Quote:

Originally Posted by inkster

yeah, you'd probably be better off there.

nextel has a lot of business customers, right? do you cover those accounts too, or do you deal with mainly consumers?

and also, how does rmh pay for that client?

well nextel has mainly corporate & goverment accounts, but nextel also has regular & regular businness customers. the company has about 15 million customer & it's the third largest wireless provider in the US... i think at&t is the first followed by verizon.

as for paying for the client...i'm not sure what you mean by that. all i know is that nextel is saving huge amounts of money because the US governement is giving huge tax breaks for corporations that provided work outside of the US.

but i'm out of there starting monday. rmh also has MCI as a client & the product is their fucking killer long distane package...holy shit, there are peeps making HUGE coin there.

if you really want to know PM me & ill let you know what a co-worker of mine made on his last pay cheque-- it's retarded.

plus they are hiring-- of course..it's telemarketing.