lose the attitude BITCH - Page 2

**ƒORM** · #26 (**permalink**) Jun 04, 05

Damn wood she sounds nasty

I would invest in one of these..

decypher · #27 (**permalink**) Jun 04, 05

^^Yeh but he runs his own store as opposed to working for some corporation, he can curse and refuse to put up with that bullshit, especially when he's doing a service for them by selling the tickets at his store.

**ƒORM** · #28 (**permalink**) Jun 04, 05

^ this is true..but not always good for business

It's tough when you're just trying to be nice to ppl and they treat you like dirt

galaxie · #29 (**permalink**) Jun 05, 05

Quote:

Originally Posted by decypher

^^Yeh but he runs his own store as opposed to working for some corporation, he can curse and refuse to put up with that bullshit, especially when he's doing a service for them by selling the tickets at his store.

IMO, there should be no difference between the customer service provided at a small business versus a branch of a large corporation. Poor customer service is poor customer service no matter how you look at it. It's all about business, and the last thing ANY business needs is a bad rapport with customers because an employee/manager/owner lost his/her cool with another customer.

He is making a service charge, aka profit, off of the sale of tickets, and therefore customers are actually doing HIM a service by purchasing the tickets, the same way that customers pay my bills by buying their clothing from me and my staff.

It's just my opinion, but it's really too bad that not a lot of people share it. It seems that a lot of employees, managers and business owners forget that their paycheque comes because of customers.

automatic · #30 (**permalink**) Jun 05, 05

Quote:

Originally Posted by galaxie

IMO, there should be no difference between the customer service provided at a small business versus a branch of a large corporation. Poor customer service is poor customer service no matter how you look at it. It's all about business, and the last thing ANY business needs is a bad rapport with customers because an employee/manager/owner lost his/her cool with another customer.

He is making a service charge, aka profit, off of the sale of tickets, and therefore customers are actually doing HIM a service by purchasing the tickets, the same way that customers pay my bills by buying their clothing from me and my staff.

It's just my opinion, but it's really too bad that not a lot of people share it. It seems that a lot of employees, managers and business owners forget that their paycheque comes because of customers.

absolutely.....

BUT

as the owner of his own business he can always make the decision that the profit that he's making on that transaction and the probable and possible future business and word of mouth traffic off of that one customer is not worth putting up with their soul-destroying bullshit.

ie: have some dignity....

and good customer service should always be flexible, but i've totally cut people off/kicked people out of my bar for being assholes too. of course serving booze you have absolute discretion in that regard :)

Wood · #31 (**permalink**) Jun 05, 05

i'm absolutely a proponent of good customer service. And cursing out a customer is not something i do lightly. in fact i can only think of one other occasion that it's happened, in 12 years of business (it was a ticket customer that time too). I put up with a lot of bs from record buying customers too, but i never lose my cool with them. The fact was though, and you'd agree if you'd seen it happen, that this girl came in the shop with the intention of causing shit. Her issues obviously went above and beyond what she felt was inadequate customer service... her comments said to me that she'd felt mis-treated by a record store employee previously (bassix was mentioned in her ranting) and had cast an aspersion over all record store emplyees based on that. Plus she seemed insistant that us not answering her phone calls was the result of some plot directed at her, instead of simply the result of our phone line being over-run with PVD calls. In short, she was being a completely selfish & unreasonable bitch. As Auto guessed, my ticket service fees are NOT enough to put up with that type of shit! She's not a repeat customer, so fuck 'er. If I liked taking shit from people that much, i'd still be working at McDonalds.

miSsy_chriSsy · #32 (**permalink**) Jun 05, 05

if I had to pay $115 dollars for a rave ticket, i'd be a bitch too.

either way:

crackdragon · #33 (**permalink**) Jun 05, 05

^LOL God damn tree hugging hippies and there suvs!

miSsy_chriSsy · #34 (**permalink**) Jun 05, 05

i want to throw birkenstocks at them.

Veni*C · #35 (**permalink**) Jun 05, 05

Quote:

Originally Posted by miSsy_chriSsy

if I had to pay $115 dollars for a rave ticket, i'd be a bitch too.

youve obviously never been to shambles....

:P
id pay a hell of alot more than that if i had too... but luckily i got mine in december when they were 80 :D

ps. that girl sounds like a bitch... and a hippy wannabe.. real hippys are nice. especially shambhala ones..

pps. shambles isnt a "rave"

ebbomega · #36 (**permalink**) Jun 05, 05

Quote:

Originally Posted by miSsy_chriSsy

if I had to pay $115 dollars for a rave ticket, i'd be a bitch too.

Why? $115 for Shambhala, fuck, I paid 130 last year and it was worth every fucking penny. If you don't like the ticket prices, it's real simple. Don't go.

ebbomega · #37 (**permalink**) Jun 06, 05

Quote:

Originally Posted by ~Veni_C~

pps. shambles isnt a "rave"

It's the closest thing we have to one in BC.

Oooo, aren't I jaded?

Veni*C · #38 (**permalink**) Jun 07, 05

^^^ haha.... ya.. i suppose.. but i think of it more as a "celebration"

must be because im sucha hippy. :P

crookedking · #39 (**permalink**) Jun 07, 05

Don't Let Those Two Destroy Your Perception On All The Other Hippies! Hippies Tend To Be Really Really Kind People! They Are The Best!

Sariel · #40 (**permalink**) Jun 07, 05

Quote:

Originally Posted by galaxie

I don't think that she had a chip on her shoulder...I think it was more that she was probably annoyed at the lack of prompt customer service. She probably didn't need to go off on you, but you definitely should have dropped what you were doing to help her, and you should never, ever under any circumstance curse at a customer!

Honestly, why should you never swear at a customer? If they are swearing at you, and being totally bitchy for no reason, then they fucking deserve it. Consumers walk all over people, knowing that no one would dare treat them the same, just because they are spending money. That is NO REASON to go off on someone. Sure, maybe if the complaints were valid, and he was goofing around in the middle of the store, she would have the right to beak off on him. In my opinion, she is lucky she got the tickets from him.

galaxie · #41 (**permalink**) Jun 09, 05

Quote:

Originally Posted by Sariel

Honestly, why should you never swear at a customer? If they are swearing at you, and being totally bitchy for no reason, then they fucking deserve it. Consumers walk all over people, knowing that no one would dare treat them the same, just because they are spending money. That is NO REASON to go off on someone. Sure, maybe if the complaints were valid, and he was goofing around in the middle of the store, she would have the right to beak off on him. In my opinion, she is lucky she got the tickets from him.

You should never, and I would never, ever, swear at a customer because it means a loss of business. Period.

What he should have done was refused the tickets, told her he didn't appreciate her tone, and that she should come back when she was ready to be polite and discuss her problems with his business in a mature, professional manner. He has the right to refuse service, and I think in that case he should have used it.