I will give you $100

[inside]

You can do the piss and moan routine with telus straight up. You never know what you can get with thoses peeps on the line. Best bet is to always ask "who am I speaking with"? That way they wil shit around less. All these companies mess people around, all the time. It is just the way it is, but you can say that about any company, or product. Shit happens, and as you point out If it sucks you tell 10 people, if it's great you tell 1.

I'm just trying to make a buck here. Just think how much better a scene Vancouver would be If I had more gear, and a more intuitive way of making music, and the means to dj.

ok that's the HARD sale=P

Peace

[rawb]

I THINK THE VANCOUVER SCENE WOULD BE WAY BETTER WITH LESS DJS IMHO l

[NinjaBoy]

Originally Posted by inside

You can do the piss and moan routine with telus straight up. You never know what you can get with thoses peeps on the line. Best bet is to always ask "who am I speaking with"? That way they wil shit around less. All these companies mess people around, all the time. It is just the way it is, but you can say that about any company, or product. Shit happens, and as you point out If it sucks you tell 10 people, if it's great you tell 1.

Telus, is by far the most complained about customer service in BC. I know the tricks, I've done them all. My problem was caused by pure incompentence. Which resulted in them mailing me multiple dsl modems, and then asking me to mail them back to Alberta on my own money or they would charge me $200 for each of the modems. Also note I never asked for them to send anything.

I took names down, referenced my file, asked for managers. Used email, phone, letters.

Don't give me the "All companies fuck up once in a while, so suck it up princess." Telus offers inferior customer service. No apologies no positive stories.

I'm just trying to make a buck here. Just think how much better a scene Vancouver would be If I had more gear, and a more intuitive way of making music, and the means to dj.

ok that's the HARD sale=P

Peace

I know your just trying to make a buck, but telling me the service is inferior but so is everyone else's isn't the way to sell me.

PS- That's not a hard sell.

[inside]

Anybody need a cell phone?

I'll give you a hundred bucks, with a 3 year contract with telus. Lots of plans, and phones to suit your needs.

peace
Stu

[wishbone]

i was in wireless wave the other day just looking at what phones rogers had out the other day, and the guy was talking to me and I was just explaining i'm in year 3 of a 3 year contract, looking what my options are for a new phone etc.

He immediately tried to get me to jump ship to bell or something like that. I tried explaining to him nicely that I've never had a problem with rogers and enjoyed giving them my business. He asked what I was paying, and I told him, which is some ridiculous corporate plan I shouldn't be on but someone made a mistake five or six years ago when I first got on rogers. Literally, I didn't scam them or anything, they mistook the company I worked for.

But he realized he could save me $4 a month. I told him it wasn't necessary, I can afford $4, and if I couldn't I'm pretty sure I could get rogers to cover $4 worth of a bundle or something like that. He couldn't understand customer loyalty....it was pretty fucking lol'able.

[inside]

Originally Posted by wishbone

i was in wireless wave the other day just looking at what phones rogers had out the other day, and the guy was talking to me and I was just explaining i'm in year 3 of a 3 year contract, looking what my options are for a new phone etc.

He immediately tried to get me to jump ship to bell or something like that. I tried explaining to him nicely that I've never had a problem with rogers and enjoyed giving them my business. He asked what I was paying, and I told him, which is some ridiculous corporate plan I shouldn't be on but someone made a mistake five or six years ago when I first got on rogers. Literally, I didn't scam them or anything, they mistook the company I worked for.

But he realized he could save me $4 a month. I told him it wasn't necessary, I can afford $4, and if I couldn't I'm pretty sure I could get rogers to cover $4 worth of a bundle or something like that. He couldn't understand customer loyalty....it was pretty fucking lol'able.

He probly makes more money on Bell, or it's spiffed (bonus money) in some way.

[GSG9]

last time someone from telus tried to push a plan on me, i vomited chunder all over his lap.

im counting down the days till telus, the worlds most annoying communications company, goes under.

[ebbomega]

Originally Posted by GSG9

last time someone from telus tried to push a plan on me, i vomited chunder all over his lap.

im counting down the days till telus, the worlds most annoying communications company, goes under.

Fairly broad brush you're painting with, no?

As lame as telus is, they didn't stifle telecommunications technology expansion for nearly a century like Ma Bell did.

And honestly, if we had Qwest, Verizon or Sprint up here you would be singing the praises of Telus in a second.

[GSG9]

no i dont think so. i only said telus was annoying. of all the hundreds of commercials theyve shown to me, i have hated every single one and i spit on their marketing techniques. ive never used their service so i cant personally say what its like... but thats not to say i havent heard people moaning like whores about it.

and im pretty sure that even with other companies around id still be loyal to rogers, as they have always given me superb service for a great price.

[ebbomega]

Originally Posted by GSG9

no i dont think so. i only said telus was annoying. of all the hundreds of commercials theyve shown to me, i have hated every single one and i spit on their marketing techniques. ive never used their service so i cant personally say what its like... but thats not to say i havent heard people moaning like whores about it.

"Can you hear me now? Good."

Yeah, Verizon ads aren't annoying at all.

and im pretty sure that even with other companies around id still be loyal to rogers, as they have always given me superb service for a great price.

I agree. And out of the options we have, I'd easily rank Telus lower than anybody else. That being said, the US is ten times as screwed as we are when it comes to telecoms.

[GSG9]

i think that the only upside to american companies moving here is that with more competition, rogers will likely lower its prices to compete. win win for me

[ebbomega]

Originally Posted by GSG9

i think that the only upside to american companies moving here is that with more competition, rogers will likely cut its expenses and not bother upgrading to new equipment to compete. lose lose for me

fixed

American companies don't have comparable rates. They also don't have comparable service. The home fiber optic service they offer gets worse speeds than Shaw's regular high speed internet (nvm x-stream). All the companies have piss poor Customer Service (believe me) and nobody really gives a shit about the consumers down there. Be thankful that the American companies never survive up here. If they did our standards of quality of service would go down.

[miss.myra]

hi everybody

i'm here to tell you that every cell phone company is pretty much the same in the sense that they will all betray you, and piss you off.

i'm also here to tell you that just because you called your provider and freaked out on them like a child to get what you want does not really make you the expert on the telecommunications industry.


next up, banks, and how they are all pretty much exactly the same too.

[rawb]

IM HERE TO TELL YOU THAT PASSIVE AGGRESSIVE POSTING IS HILARIOUS.

l

[miss.myra]

totally, and I must be the oooonly person who does it. :P

[j3rk]

Im here to tell you that vancouver has some of the best broadband i've ever used in my life. my grief with the providers comes from them blocking ports, which i compare to technology fascism.
That was the reason I left telus...and then shaw started to do it too.

[ebbomega]

Originally Posted by j3rk

which i compare to technology fascism.

Is that a Godwin's? Judges?

(Nothing to do with the fact that I fully agree with the comparison)

[Grapes]

The Nazi's didn't invent fascism, they were just better at than most, so carry on.

[Grapes]

Originally Posted by rawb

IM HERE TO TELL YOU THAT PASSIVE AGGRESSIVE POSTING IS HILARIOUS.

l

Here to tell you that sage advice should be heeded, not mocked.

[GSG9]

Originally Posted by ebbomega

fixed

American companies don't have comparable rates. They also don't have comparable service. The home fiber optic service they offer gets worse speeds than Shaw's regular high speed internet (nvm x-stream). All the companies have piss poor Customer Service (believe me) and nobody really gives a shit about the consumers down there. Be thankful that the American companies never survive up here. If they did our standards of quality of service would go down.

hmmm. yea ok you got me there.


and myra, if you dont know how to get what you want out of your bank and phone company, then your a failure. in my experience, getting what you want at these places is easier than getting free pizzas from pizza hut. and my record with pizza hut is 5 larges.

[rawb]

Originally Posted by Grapes

Here to tell you that sage advice should be heeded, not mocked.

OK LET ME KNOW WHEN THAT ADVICE THING HAPPENS

[prozac]

Originally Posted by GSG9

hmmm. yea ok you got me there.


and myra, if you dont know how to get what you want out of your bank and phone company, then your a failure. in my experience, getting what you want at these places is easier than getting free pizzas from pizza hut. and my record with pizza hut is 5 larges.

Yeah, because not acting like a total child and making other people miserable just because you don't know how else to get your way makes you a failure...

Ew.

Those of you bragging about being jerks to employees of big companies are lucky you've never run into me in a customer service situation. I shut assholes like you down within seconds. You want to embarass yourself and try to give me a headache? You're more than welcome to please take your asshole attitude elsewhere because I don't need clients like you, and giving in is just going to reinforce your belief that disrespecting other people is an acceptable way to get want you want.

I get want I want the human way, by explaining my problem and firmly but politely asking for what I need to fix it. You think getting shit from Telus is a challenge? Try dealing with airlines on a regular basis.

[Revolver]

Originally Posted by GSG9

and myra, if you dont know how to get what you want out of your bank and phone company, then your a failure. in my experience, getting what you want at these places is easier than getting free pizzas from pizza hut. and my record with pizza hut is 5 larges.

HOLLLLLLY SHIIIT.......DUUUUUUUUUDE,,,,,you have like....the MEANING of life and like shit that is totally fucking awsome. and your awsome cause your fucking totally right and fuck pizza hut 5 pizzas WOW...can you give me some tax advice too i really need it cause 07 has been a crazeh fucking year for my finances and all that...

[Revolver]

Originally Posted by prozac

Those of you bragging about being jerks to employees of big companies are lucky you've never run into me in a customer service situation. I shut assholes like you down within seconds. You want to embarass yourself and try to give me a headache? You're more than welcome to please take your asshole attitude elsewhere because I don't need clients like you, and giving in is just going to reinforce your belief that disrespecting other people is an acceptable way to get want you want.

I get want I want the human way, by explaining my problem and firmly but politely asking for what I need to fix it. You think getting shit from Telus is a challenge? Try dealing with airlines on a regular basis.

AGREEED!!!!..

when im getting dicked around i want that person behind the desk or on the phone on MY SIDE and WANTING to help me out. why would i want to become just another one of the countless assholes that scream in their face all day...

no, i want that CSR rep to be laughing and actually enjoying the fact that they are helping me....

the only case where i flip out is when im directly being lied to or mistreated and i feel im 100 percent in the right by flipping out and if your nice,calm and collected i find that rarely happens

*prozac gets karma for awsome toothpast for breakfast cartoon...LOVE that shit*

[rawb]

I THINK BEING POLITE GOES A LONG WAY AND SHOULD ALWAYS BE YOUR FIRST CHOICE OF ACTION. NEVER BLAME THE PERSON YOU ARE TALKING TO, OR ACCUSE THEM OF ANYTHING. PREFACE ANY "ANGRY WORDS" WITH "I KNOW YOU DONT MAKE THE RULES, BUT I AM FRUSTRATED AT THE FACT THAT...".

FIRST LEVEL SUPPORT IS USUALLY A GAME. I WILL PLAY ALONG WITH ANY SUPPORT PERSON AND TRY WHATEVER IS ON THEIR CHECKLIST IN THEIR SUPPORT BINDER. SOMETIMES THEY WILL KNOW OF AN ONGOING ISSUE, OR HAVE ENCOUNTERED YOUR PROBLEM BEFORE AND BE ABLE TO RESOLVE IT. USUALLY ITS A WASTE OF TIME BUT ITS PART OF THE SUPPORT CHARADE YOU MUST PLAY TO GET REAL SERVICE.

GENERALLY, WE HIT A WALL AND THATS WHEN THEY GIVE YOU A "WELL SIR THERE IS NOTHING I CAN DO FOR YOU" LINE AND THEY ARE TELLING THE TRUTH. THEY USUALLY HAVE NO EMPOWERMENT TO DO SHIT EVEN IF THEY THINK ITS A GOOD IDEA. SO YOU GET ESCALATED, WHICH GENERALLY IS AS EASY AS "THANK YOU FOR YOUR TIME (WORKERPERSON'S NAME), I DON'T WANT TO TAKE UP ANY MORE OF YOUR DAY SINCE YOU'VE BEEN SO HELPFUL, IS IT POSSIBLE I CAN BE ESCALATED TO SOMEONE WHO CAN TALK TO ME ABOUT SOLVING THE BILLING ISSUE IM HAVING, LIKE A MANAGER OR A RETENTION SPECIALIST?" SOMETIMES YOU HAVE TO DROP YOUR SOB STORY 2 OR 3 TIMES.

ONCE YOU GET TO A REAL PERSON SOMETIMES IT TAKES A LITTLE GOADING TO GET WHAT YOU NEED. GENERALLY, WHAT YOU WANT IS A ONE-OFF THAT MEANS THE PERSON HAS TO EXPEND MORE ENERGY THAN THEY WANT TO, SO YOU HAVE TO WORK AGAINST THEIR INERTIA. DON'T SHOW WEAKNESS, ASK ABOUT THE PROCESS TO TERMINATE YOUR CONTRACT IF THINGS GO UGLY, AND BE READY TO DO SO. IF THE PERSON IS A REAL PIECE OF WORK I JUST GET THEM TO SUMMARIZE THE CONVERSATION. LIKE THIS:

"OKAY I UNDERSTAND WHAT YOU ARE SAYING AND YOUR RULES. ALL I AM LOOKING FOR IS A DIRECT ANSWER HERE AND I WILL LEAVE YOU ALONE. ARE YOU SAYING THAT YOUR COMPANY IS GOING TO CHARGE A $4k/YEAR CUSTOMER AN EXTRA $300 BECAUSE HIS PHONE FAILED, EVEN IF IT MEANS LOSING THAT CUSTOMER? BECAUSE THE MATH ON THAT SEEMS UNREASONABLE TO ME"

IF YOU CAN CONNECT TO THEM ON A PITY LEVEL OR A FINANCIAL LEVEL AND ARE REASONABLE ENOUGH THEY WILL GRANT YOUR REQUEST, IF ITS NOT THEN THAT'S COOL. NOW YOU KNOW THAT THE COMPANY ISN'T WILLING TO GO THE EXTRA MILE FOR YOU. THERE ARE OTHER FISH IN THE SEA!

PS: NO MATTER WHAT HAPPENS, ALWAYS THANK THE PERSON WHO HELPED YOU. l