getting yelled at

[Ashley*Dawn]

I understand you're frustrated with your cell phone, but I don't call you at work and yell at you now do I? No!
I am so tired of being yelled at today, it seems like every other call I get it's someone yelling at me.
Today sucks.

[*SunShyne*]

thats a pretty crappy job.

If it is your job...

The customer is not always right...

[Silverwinged]

i dont know what the policies are at bell, but there are lines and if customers cross them, i warn them once - twice. and then i disconnect the call.

[Ashley*Dawn]

^ We have that to if they insult you or use bad language towards you, you can give them 2 warning and then disconnect the phone call. When they just yell and rant about the bill I'm not sure where the line is to disconnect the call. They've never been specifically rude to me they just yell about "bell" in general.

[Carrie]

A former employee called me today and yelled at me.

I told him it wasn't my fault that he didn't actually quit his job, he just decided never to come in.

I mailed his ROE and last paycheque and he didn't like that either, he wanted to pick it up.

[Silverwinged]

Originally Posted by Ashley*Dawn

^ We have that to if they insult you or use bad language towards you, you can give them 2 warning and then disconnect the phone call. When they just yell and rant about the bill I'm not sure where the line is to disconnect the call. They've never been specifically rude to me they just yell about "bell" in general.

oh wait until they start saying
YOU PEOPLE DID THIS
YOU PEOPLE DID THAT
ughhhhhhhhhh

[prozac]

I PAY YOU PEOPLE $xxxx A MONTH!!!

I hate that one.

[t-skywalker]

i get yelled at all day at work. but then again i collect money lol

[Bobby_T]

Originally Posted by t-skywalker

i get yelled at all day at work. but then again i collect money lol

haha Ya.

We get yelled at, cried to and hung up on a million times a day. But those people need to pay up, bitches!

[tiedye]

I'm pretty sure yelling at someone is considered aggression. Tell them if they don't calm down and speak to you in an appropriate manner, you'll be forced to disconnect them and that they can call back when they've calmed down.

As long as you were polite and professional about it, I can't see how anyone would give you flak for it, aside from the angry customer.

[Ashley*Dawn]

Originally Posted by Silverwinged

oh wait until they start saying
YOU PEOPLE DID THIS
YOU PEOPLE DID THAT
ughhhhhhhhhh

Yea that ones fun... I like when I ask for the phone number an name and stuff to verify the account and they say "well you have it right infront of you why do I need to tell you".

it's even better when your system goes down!
awesome!

[Silverwinged]

Originally Posted by tiedye

I'm pretty sure yelling at someone is considered aggression. Tell them if they don't calm down and speak to you in an appropriate manner, you'll be forced to disconnect them and that they can call back when they've calmed down.

As long as you were polite and professional about it, I can't see how anyone would give you flak for it, aside from the angry customer.

do you know how many times in a day i say that?
seriously.

[ppcock]

Originally Posted by prozac

I PAY YOU PEOPLE $xxxx A MONTH!!!

I hate that one.

I always ask "what do you mean by you people" i love ticking off customers.

[prozac]

I usually just say, "You mean you pay TELUS $xx a month?" with a sweet smile.

[Grapes]

I totally know what you mean I HATE IT WHEN PEOPLE ARE LIKE THAT IT MAKES ME SO MAD, KEEP IT DOWN!!!

[ebbomega]

The joy of my job is that by the time the customers are talking to me they've already spent upwards of 10+ hours dealing with annoying accents, broken english, awful hold music and about 2 weeks of "waiting for a response".

The only joy I have is that they're so overjoyed that I'm easy to understand and that I'm good at the job that they do whatever I say as if my word is God.

[Grapes]

I edited that like 5 times and it's still not funny :(

[Silverwinged]

Originally Posted by ebbomega

The joy of my job is that by the time the customers are talking to me they've already spent upwards of 10+ hours dealing with annoying accents, broken english, awful hold music and about 2 weeks of "waiting for a response".

The only joy I have is that they're so overjoyed that I'm easy to understand and that I'm good at the job that they do whatever I say as if my word is God.

HAHHAHA
welcome to telus tech support.

[ebbomega]

MSN. The _really_ nice thing about my job is when I get involved it's usually just me calling them back too. I'm the guy they get to take care of it when the proverbial fit hits the shan.

[Silverwinged]

Originally Posted by ebbomega

MSN. The _really_ nice thing about my job is when I get involved it's usually just me calling them back too. I'm the guy they get to take care of it when the proverbial fit hits the shan.

i mean to say, that telus is the exact same in that sense.

[rawb]

I WILL NEVER DEAL WITH NON-PROFESSIONALS AGAIN

[thechix0r]

Originally Posted by Ashley*Dawn

I understand you're frustrated with your cell phone, but I don't call you at work and yell at you now do I? No!
I am so tired of being yelled at today, it seems like every other call I get it's someone yelling at me.
Today sucks.

I think it was today, everyone was crabby in telus landline too... everyone had something to bitch about, there was no happy customers!

[Carrie]

I am not a customer of Telus or Bell..

I'm pretty happy.

[nabs]

Originally Posted by prozac

I usually just say, "You mean you pay TELUS $xx a month?" with a sweet smile.

i can so imagine jessica dealin with snarky customers in that way. ive seen her at work. haha.

[baby-phat]

^ haha.. I think I know who that is. :p