Looking for computer technicians.

[MissBehavior]

My store is currently looking for these technical positions. If you or anyone you know is qualified, the email addresses are at the bottom of each of the postings. I know nothing specifically about these jobs, so if you're interested, just send your resume in. If you or someone you know do/es apply, just say you heard about it from Lisa. ;)

Service Advisor
CompuSmart is searching for a self-motivated, highly skilled and energetic Service Advisor with expertise in customer service. Several full time positions are now available. The ideal candidates will be team players with a track record of success and a strong understanding of information technology and consumer electronics.

PRINCIPAL RESPONSIBILITIES

· Service customers with the utmost professionalism and make special effort to ensure that every visit to CompuSmart is an enjoyable experience.
· Advise customers regarding their service decisions based on gaining a comprehensive understanding of their symptoms or requirements.
· Learn, communicate and demonstrate the features and benefits of products and services to customers.
· Use organizational skills to keep paperwork up to date and precise.
· Develop customers for life and ensure their ongoing satisfaction.
· Contribute to the ongoing maintenance, professional appearance and presentation of the store.
· Be part of a team-oriented store culture that stresses integrity, respect, trust, open communication, strives to meet customer requirements and the highest standards of excellence.

QUALIFICATIONS AND REQUIREMENTS

· Strong customer service skills
· Strong interpersonal and listening skills
· Strong planning, organizational and time management skills
· Strong verbal and written communication skills
· Able to work in a fast-paced, challenging environment
· Excellent initiative and work ethic
· Results oriented
· Team player
· Knowledge of computer hardware and software is a definite asset


Interested candidates may forward their resume by email to resumes@compusmartvan.com. Please respond with ‘Service Advisor’ in the subject field.


We thank you for your interest. Only candidates selected for interviews will be contacted.

CORPORATE TECHNICAL SERVICES SPECIALIST

CompuSmart has an immediate opening for a Corporate Technical Services Specialist. In this position you will provide consultative, deployment, software support and break-fix services to our corporate client base. As a member of the Corporate Technical Services Group, you will work closely with the corporate sales team and play a key role in identifying and securing new opportunities. The ideal candidate has at least 4-6 years of practical working experience in an operations, technical support or systems administration capacity, with relevant certifications from recognized IT vendors or associations. A customer-oriented, outgoing personality, good verbal skills, good ability to multitask, a sharp eye for detail, ability to work under pressure and strong organizational skills are required as you will be running multiple projects simultaneously.

RESPONSIBILITIES:

Reporting to the Manager of Technical Services and working in close collaboration with the local Corporate Sales team, you will:

· Build and maintain strong customer relationships
· Maintain a customer centric approach to consultative services in a hybrid sales- technical services role
· Manage projects from inception to completion, including opportunity identification, project-scope definition, implementation and evaluation.
· Provide ongoing technical support, system administration and operations management services to new and existing customers
· Increase the company’s overall ability to identify, capture and deliver service based solutions to Small and Medium Enterprise in the local market
· Deliver reliable, professional technical services and solutions
· Create technical proposals and ‘scope of work’ documentation
· Deliver all projects on time and on budget while achieving / exceeding customer requirements
· Foster a proactive, “can-do” services discipline
· Complete project-related reports and daily time-tracking
· Other relevant duties as assigned

PROFILE OF THE SUCCESSFUL CANDIDATE:

The successful candidate has the following qualities:

· 4-6 years of practical work experience in an operations, technical support or systems administration capacity
· Bachelor degree, Diploma or relevant IT Vendor Certifications
· Customer-centric attitude and approach
· Creativity and initiative to help define differentiating value in a commodity-driven market
· Strong interpersonal skills
· Excellent written and verbal communication skills
· A passion for technology-driven solutions
· Sound ability for analytical thinking.
· Methodical work habits and discipline, ability to multitask
· Highly enthusiastic, outgoing personality
· Adaptive and flexible manners to adjust to the rapidly changing technical landscape and evolving customer requirements
· Team player, collaborative and problem-solving attitude.
· High personal integrity


PROVEN TECHNICAL EXPERTISE:

You have practical experience working with most of the following technologies:

· Local area and wide area networking products (LAN / WAN)
· Installation, configuration and administration of Windows 2000 / 2003 and Office 2003 in a networked environment
· Microsoft Back office applications (Exchange, SQL, etc)
· Microsoft Windows Client Operating Systems (98 through to and including XP)
· Security hardware (appliances) and software tools
· Network devices, switches, printers, servers, network cabling
· Back-up software and hardware tools
· VPN technologies
· IBM and HP blade and SAN technologies
· Technical and business documentation and writing
· Linux, Novell or Unix operating systems experience an asset


EDUCATION

· MCSE
· CCNP or other OS Certification is an advantage
· IBM, HP Server Certification highly desirable


TO APPLY:

Please send your resume by email to resumes@compusmartvan.com along with a resume. In the subject header please state “Corporate Technician -Vancouver".


Please note that only eligible candidates will be contacted directly.

Mobile Technician

The CompuSmart Services team is looking for a mobile technician to help drive the expansion of services-driven solutions, satisfy existing clients and to enhance and accelerate the acquisition of new customers.

Principle Responsibilities
· Ability to troubleshoot and repair computers, and computer equipment in a timely manner in depot or at client site
· Delivery excellent customer service skills with an eye on doing more for the client
· Ensure all warranty processes are followed and accurately billed
· Order and track manufacturer parts accurately following all procedures accurately
· Work with other service department staff, and your service manager on any questions, or concerns
· Work along side the sales staff (corporate and retail) to sell overall client based solutions
· Enter all pertinent information into corporate systems in a timely manner
· Seek training and certification opportunities working with your manager to determine which opportunities to follow
· Maintain a clean, orderly, well organized and professional looking work area
· Ensure efficient and effective communication among all staff in all store departments
· Lead by example, showing a true excitement and keenness for the daily work you perform
· Constantly look for new ways to reduce costs, enhance the customer-service experience and grow revenues and market share
· Other duties as required by your manager in carrying out your responsibilities

Qualifications and Requirements
· Minimum 3 years technical service experience or educational equivalent
· Comptia A+ and/or Network + and/or MCSE designation and/or CNE designation
· Possession of up-to-date manufacturer certifications
· Valid drivers license and access to a vehicle
· Excellent written and oral communication skills
· Strong customer service, interpersonal, and listening skills
· Superior organizational and time management skills
· A strong work ethic, and a sense of urgency to react as required.
· Availability to work nights and weekends

TO APPLY:

Please send your resume by email to resumes@compusmartvan.com along with a resume. In the subject header please state “Mobile Technician ".

CompuSmart thanks you for considering this opportunity. Only eligible candidates will be contacted directly.