Quote:
Originally Posted by kiMMie
Again, the sales associate explained this was the return policy process. Why would anyone lie about that one?
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because you wouldn't be able to enforce this policy. smells are subjective.
not to mention, what exactly would lululemon do if a person failed the sniff test but the item had tags on it. does it say "only refundable if item passes sniff test" on the receipt? probably not. probably says "receipt and tags on item for any exchange or refund".
um, how about the fact that training RETAIL staff to do this would be like training your cashier to do the plumbing?
oh wait, you heard it via some cellphone conversation. that definetely makes it true.
oh yea, people could easily lie about this because lots of people hate lululemon.
oh did i mention that this would be absolutely retarded for customer service? this "story" reads like one of those stupid emails that goes around.