telus vs. shaw internet

[LDUB]

Originally Posted by pbreak

Here's the real issue.. to get ADSL you MUST have a telus home phone line as well... so if you only use a cell phone the choice is obvious.

I've never had a problem with my cable connection and although I really don't know the speed difference between the two and don't even care to look, cable is plenty fast... besides, most of the time the download speed is dictated by the download site and not your connection anyway.

Sorry but this is wrong.

You no longer need a landline to get ADSL service. You can have them run a dead line in and for $15 a month extra instead of a landline, OR if you are a TELUS Mobility customer this $15 fee is waived.

Telus you also get free anti-virus, and service calls are free to the demarcation point blah blah blah. This waiting for an open port shit is bullshit... I'm not sure if you are speaking each time you connect or what, but each customer has their own port, rarely in some areas the demand was greater than the build and customer had to wait to get service. Their can't be congestion when you're getting dedicated bandwidth. True the 'theoretical' bandwidth of shaw is higher, but it's shared.

In regards to customer service, I too hate the automated voice thing, but in reality you can do so much more AFTER HOURS on that thing I'm beginning to like it more and more. As to phoning individual stores, they are all privately owned except the Robson/Seymour and Metrotown, this is why you are incouraged to speak with a company rep, not a dealer.

Choose who you want, just wanted to give you the correct info. Both are basically the same in the long run... you're going to get internet. Personally used TELUS ADSL from the creation (I was part of the test group) and I've never had a problem.

[ebbomega]

Originally Posted by LDUB

In regards to customer service, I too hate the automated voice thing, but in reality you can do so much more AFTER HOURS on that thing I'm beginning to like it more and more. As to phoning individual stores, they are all privately owned except the Robson/Seymour and Metrotown, this is why you are incouraged to speak with a company rep, not a dealer.

this is the problem with the tech support with telus.

you call shaw service, you get someone local who can be at your house by dinnertime. you call telus, you get someone in nova scotia working in a call center. it's nothing to do with the IVR and everything to do with when my internet goes down, i want someone to come to my house and fix it as opposed to someone mailing me a new part and telling me to set it up myself.

More often than not the only people who don't have problems with telus are the people who live either downtown or kits and as such are the prime target market for them. if you were in the test phases with telus adsl, i get the feeling that you are one of these people. downtown and kits are what send telus' kids to college, so they'll treat you right there.

the other thing with telus is that in order to get ANYTHING done you have to threaten to cancel. and if you want to cancel they make you jump through more hoops than you had to to start it up.

[LDUB]

It's all about personal experiences.

Personally I have never had problems Telus, but I have with other companies so I've developed loyalty.

The main difference I think is that inside wiring was deregulated back in the 1980's meaning that the inside telephone wire in your home is no longer owned by the telephone company... back it the day they owned everything up to the phone, so you couldn't do any changes, repairs etc. As the ADSL runs over the telephone line the same sort of deal applies, once it's in the house is more your responsibility and due to tariffs, Telus has to charge to make any repairs etc to them (to allow for competition). It's silly I know but their hands are tied. Do I think their tech support could be better? Yes, however I've only had my internet go down once in the long length of time I've had it, and then it turned out to be a problem with my router. Maybe I've been lucky.

You mention that because of where I live I get special treatment. I disagree. Telus services many rural communities that other competitors won't even touch due to the extreme costs. I doubt someone in a call centre in NS gives two craps about the fact that I'm in Kits.

Anyways, reality is I don't care where he takes his business, just thought the info should be correct.

[ebbomega]

Location: Kitsilano

[thechix0r]

I love Shaw, never had a problem with them. Their customer service is awesome, quick and reliable and it's never been down before. Telus on the other hand... just sucks in general and is there to grab more money!

[esoter1c]

Originally Posted by ebbomega

Location: Kitsilano

:285:

[LDUB]

Originally Posted by 3507321C

:285:

Wow. You laughed at him pointing out something that I admitted to.

In all honestly if you want to think a national company gives preference to a small portion of one city more power to you.

[ebbomega]

they do if that's the part of town that pays their bills on time and that they can charge up the wazoo and nobody complains.

[LDUB]

From experience, those with more money complain most of it.

I'm not sure if you speaking solely to adsl, as Telus landline service is regulated and they charge what the CRTC dictates. They don't hide the fact they offer a high level service and market/target more 'quality' clients, but once a client is acquired I highly doubt their geographical location affects the service they receive.

Obviously you have your set biases and I have mine so there's no point to continue arguing.

[LDUB]

And note, despite the fact that I'm defending Telus here I have no opinion on Shaw whatsoever as I've never dealt with them so back to question at hand, go with whoever you think will suite you best given your situation.

Originally Posted by ebbomega

they do if that's the part of town that pays their bills on time and that they can charge up the wazoo and nobody complains.

Dave, I hate to pick sides....but just because you have money, doesn't mean you pay your telephone bill.

I worked in the overdue account for Telus, and there were several high paid politicians, doctors and others that didn't pay their bills and were regularily up for disconnection due to non-payment. They also all resided in Kitsilano. They were also the ones that would bitch about the reconnection fee and other CRTC regulated charges.

[ebbomega]

i guess we are all going off personal biases and experiences, but like i said... it seems whenever these debates happen the only people that don't complain about telus are from downtown and kits.

every. time.

[esoter1c]

Originally Posted by LDUB

Wow. You laughed at him pointing out something that I admitted to.

In all honestly if you want to think a national company gives preference to a small portion of one city more power to you.

Yes.....wow.

Originally Posted by ebbomega

i guess we are all going off personal biases and experiences, but like i said... it seems whenever these debates happen the only people that don't complain about telus are from downtown and kits.

every. time.

I don't think we are so much going off of personal biases and experiences as what we see on the news. I think you are going off of what you see on the news. Lauren and I both, were front line reps at Telus. And unless you work for the company and see first hand who the complainers are, you can't say with legitamacy who yells the loudest at Telus.

[thechix0r]

Originally Posted by Avana

I don't think we are so much going off of personal biases and experiences as what we see on the news. I think you are going off of what you see on the news. Lauren and I both, were front line reps at Telus. And unless you work for the company and see first hand who the complainers are, you can't say with legitamacy who yells the loudest at Telus.

Regardless of who complains and who doesn't, the fact still remains that Telus rips off it's customers and gives them shitty service along with a shitty product to boot.

Originally Posted by thechix0r

Regardless of who complains and who doesn't, the fact still remains that Telus rips off it's customers and gives them shitty service along with a shitty product to boot.

I am not sure where this is a stated, backed up, true to life fact?! But okay, I will take your word for it.

Telus is the only communications company in the west that is regulated the way it is. They are told to charge what they charge by the CRTC. If you check the CRTC website, you will see that Telus is the only company regulated this way.

I currently have a Rogers cellphone. I don't like their service, nor do I like their plans, charges or anything else that they offer. I have researched Telus vs. Rogers and by far, Telus is cheaper, offers a better product, and has better coverage. With Rogers their is a lot of hidden charges.

As far as landline service, save for the strike, my service has been nothing less than exceptional. The only reason I am currently not with Telus for internet is because it is included in my rent.

And for those customers that get on the news, and complain about the charges that was on their bill that they didn't know about. It took them years to notice those charges. Why weren't they reading their bills sooner? I read my bills religously every month to ensure no creditor is over charging me. I think that the general public needs to be more aware of where they are spending their money.

[ppcock]

telus is ass.

shaw is rad

now lets fuck.

[ebbomega]

okay marty, but you've got to wear the gimp mask.

[thechix0r]

Originally Posted by Avana

I am not sure where this is a stated, backed up, true to life fact?! But okay, I will take your word for it.

Telus is the only communications company in the west that is regulated the way it is. They are told to charge what they charge by the CRTC. If you check the CRTC website, you will see that Telus is the only company regulated this way.

I currently have a Rogers cellphone. I don't like their service, nor do I like their plans, charges or anything else that they offer. I have researched Telus vs. Rogers and by far, Telus is cheaper, offers a better product, and has better coverage. With Rogers their is a lot of hidden charges.

As far as landline service, save for the strike, my service has been nothing less than exceptional. The only reason I am currently not with Telus for internet is because it is included in my rent.

And for those customers that get on the news, and complain about the charges that was on their bill that they didn't know about. It took them years to notice those charges. Why weren't they reading their bills sooner? I read my bills religously every month to ensure no creditor is over charging me. I think that the general public needs to be more aware of where they are spending their money.

I looked into Telus, Rogers and Fido when I was looking into cell phones and Rogers and Fido were the cheaper of the two, had better service, their customer service is much better, and they have a better network in the lower mainland. I live up on SFU and all my friends who have telus, don't have service, where as Rogers and Fido customers do.

By far Shaw is faster even during peak times and there is less down time for internet. I have had both... and Shaw is much better. Perhaps you are biased because you worked for them?

My bias is based on dealing with them. Not working for them. If I were to base my opinion on having worked for them, then I would definately side with the customer. Telus's hands are truely tied by the CRTC, and it is entirely in favor of the customer. I have used and paid for Telus, Rogers and Fido, and in my experience as a consumer, Telus came out on top.

For your use, your plan through Rogers may work great for you. But for the amount I use my phone, and what I use it for, the plan isn't ideal for me. I am locked into a contract and I need to keep my number for my business.