Telus and traffic-shaping?

anewlife · #1 (**permalink**) Jan 09, 07

Uhhm...so a friend of mine is pissed off about Shaw...because of this:

http://www.shaw.ca/NR/rdonlyres/9D8C...0/Ellacoya.pdf

They're fucking idiots and lie to their customers..."naw we don't shape our traffic blah blah" oh yes, they do...bastards! Anyway that crap Ellacoya system does *not* allow her to upload on some P2P networks...well she can upload, but the speed is below 1kb/s...she should get like 60kb/s with her plan. Shaw sucks...it should be up to the customer how to use their connection, after all, they pay for it...traffic-shaping is evil! o.O

(also see http://www.slyck.com/story1367.html for a similar case)

Soo...my question...Telus...do they shape the traffic as well? And if yes, what ISP in Vancouver does *not* do this...any alternatives?

Over here almost no ISP uses traffic-shaping...help is greatly appreciated! :)

**sNyx** · #2 (**permalink**) Jan 09, 07

humm, I have had no problems uploading or downloading on Shaw.
at this very moment im uploading 4 files via torrent @ 25-45kbp each
what P2P's in question are they shaping I would be interested to know

ps- neat avvy

anewlife · #3 (**permalink**) Jan 09, 07

Well...not everybody is affected.

She's been doing this for like 5 years...uploading, downloading, p2p...almost every day, big amounts of traffic. In October '05 Ellacoya got introduced with Shaw...in October '05 her uploads stopped working...coincidence? Naw...her ports are forwarded, she's not firewalled, the XP connection limit is disabled and everything is configured correctly.

It must be traffic-shaping...we checked all other options.

She even asked the slsk administrators and they confirmed...

Also, check this if you don't believe me:

http://forums.slsknet.org/ipb/index.php?showtopic=6034
http://forums.slsknet.org/ipb/index.php?showtopic=8719

Funny how they try to sell Ellacoya as a feature...wtf.

Shaw = liars ... period.

So what's a better alternative without traffic-shaping? :)

ppcock · #4 (**permalink**) Jan 09, 07

your friend is retarded, i constantly get 400k/sec on p2p software.

ppcock · #5 (**permalink**) Jan 09, 07

want me to fill out her disconnection form?

anewlife · #6 (**permalink**) Jan 09, 07

Quote:

Originally Posted by sNyx™

what P2P's in question are they shaping I would be interested to know

Soulseek and Direct Connect for sure. Dunno about torrents...

anewlife · #7 (**permalink**) Jan 09, 07

Quote:

Originally Posted by ppcock

your friend is retarded, i constantly get 400k/sec on p2p software.

I'm afraid you are retarded.

There's no doubt that it's Shaw and Ellacoya.

Talk to slsk and DC admins and do some reading...

ppcock · #8 (**permalink**) Jan 09, 07

my downloads on soulseek have been great too.

maybe she should switch from lite speed to something higher.

run a speedtest yo.

ppcock · #9 (**permalink**) Jan 09, 07

Quote:

Originally Posted by stokedfish

I'm afraid you are retarded.

i've been told by management that im one of the best techs there.

so your friend my friend is the retard.

anewlife · #10 (**permalink**) Jan 09, 07

We did all that...her speed is fine.

They offered her an upgrade, one month for free.

She's on http://www.shaw.ca/en-ca/ProductsSer...hSpeedXtremeI/ now.

But still the same problem...

dabbler · #11 (**permalink**) Jan 09, 07

while your friend is running the p2p's in question, run this speed test and post a print screen

http://www.speakeasy.net/speedtest/

.

anewlife · #12 (**permalink**) Jan 09, 07

Quote:

Originally Posted by ppcock

i've been told by management that im one of the best techs there.

So? They shape the traffic and she's affected.

There's no denying, if you like it or not...

anewlife · #13 (**permalink**) Jan 09, 07

Quote:

Originally Posted by dabbler

while your friend is running the p2p's in question, run this speed test and post a print screen

http://www.speakeasy.net/speedtest/

I'll do that as soon she's back online, thanks...

ppcock · #14 (**permalink**) Jan 09, 07

pm me her info, i'll take a look at the account.

but do a speed test and post the results here.
saying "its shite" is shite and i cant stand that.. it tells me that you're not smart. But ofcourse, i cant tell customers to go fuck themselves when they make stupid responses like that.

I'll also talk to operations tonight.

ppcock · #15 (**permalink**) Jan 09, 07

Quote:

Originally Posted by stokedfish

I'll do that as soon she's back online, thanks...

go to speedtest.net, you can post the results via a link they'll give you.

FeelGood · #16 (**permalink**) Jan 09, 07

i've been using shaw for quite some time and haven't come across this problem at all so i call BULLSHITS!

maybe shaw is out to get your friend!!! that MUST be it.

ppcock · #17 (**permalink**) Jan 09, 07

shaw is run on nodes, cards.. these cards provide speed and bandwidth capacities but they all go down to our central bandwidth providers.

now, if we traffic shapped it would be on all ports.. me, dabs, feel, everyone including your friend would be having this problem.
We're not.. Telus probably does it cause telus is shit.

do some spyware tests
do some antivirus tests
bypass the router
boot into safemode with networking and try re-downloading.

BongMan · #18 (**permalink**) Jan 09, 07

Maybe your friend constantly goes over her limit, maybe it is time she pays a little more for her service. If she is gonna bogg down the network all the time the it is obvious Shaw is gonna shape her usage..

PS: We never run into this problem in out household and we go through probably 40+ movies a month..

FeelGood · #19 (**permalink**) Jan 09, 07

like marty said id be doing some spyware/virus scanning then trying again.

install DU Meter and check to see what your upload speed really is.
might only be 1k/sec in your p2p programs, but someone could be hijacking your upstream.

very doubtful but it's not like i haven't seen that before.

ppcock · #20 (**permalink**) Jan 09, 07

if people go over their limits, they get called, they get a letter sent out, then they temporarily disconect their services.. forcing them to call in.

shaw doesnt shape and they give lots of chances for people to call in.

FeelGood · #21 (**permalink**) Jan 09, 07

Quote:

Originally Posted by BongMan

Maybe your friend constantly goes over her limit, maybe it is time she pays a little more for her service.

she's paying top dollar for her service.
please correct me if im wrong but I-Extreme is the fastest connection available through shaw.

ppcock · #22 (**permalink**) Jan 09, 07

Quote:

Originally Posted by FeelGood

like marty said id be doing some spyware/virus scanning then trying again.

install DU Meter and check to see what your upload speed really is.
might only be 1k/sec in your p2p programs, but someone could be hijacking your upstream.

very doubtful but it's not like i haven't seen that before.

exactly, if its a wireless, make sure the network is secure and make sure you're connecting to your own network. its easy to not know when you live in apartments, usually the folks around you have good signal strength so you can get confused and jump on to a shitty bandwidth signal.

send me her acct info.. i'll take a look!

anewlife · #23 (**permalink**) Jan 09, 07

Quote:

Originally Posted by ppcock

saying "its shite" is shite and i cant stand that..

that's pretty much what you just did above...

Quote:

Originally Posted by ppcock

your friend is retarded

Quote:

Originally Posted by ppcock

But ofcourse, i cant tell customers to go fuck themselves when they make stupid responses like that.

that's pretty much what you just did above...

Quote:

Originally Posted by ppcock

want me to fill out her disconnection form?

Quote:

Originally Posted by ppcock

I'll also talk to operations tonight.

thanks, that would be cool!

btw, so you're saying you're one of the best techs there...that's great because then you can explain me what for they use Ellacoya if not for traffic-shaping? they just set it up for fun, eh? yeah, sure...

looking forward to your answer! ;)

FeelGood · #24 (**permalink**) Jan 09, 07

Quote:

Originally Posted by ppcock

if people go over their limits, they get called, they get a letter sent out, then they temporarily disconect their services.. forcing them to call in.

shaw doesnt shape and they give lots of chances for people to call in.

shaw used to call me on a monthy basis and yes they do give you plenty of opportunities to call in and plead your case for the month. :D

FeelGood · #25 (**permalink**) Jan 09, 07

Quote:

Originally Posted by stokedfish

btw, so you're saying you're one of the best techs there...that's great because then you can explain me what for they use Ellacoya if not for traffic-shaping? they just set it up for fun, eh? yeah, sure...

looking forward to your answer! ;)

go switch to telus and watch your friends downloads crawl.