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Punching Bag Bitch, cry and whine your way into oblivion. |
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Jesus Christ Shaw
Hire some more CSRs. Picked up a DCT for my bedroom, and I'm now on phonecall number 4.
Call one, on hold for an hour, says the DCT is on. Call two, on hold for 45 minutes, find out the box hasn't been released (bought used, was on another account). That's fine, no problem. Call three, on hold 50 minutes, takes a while to get things done, but the DCT is ready to go (somewhat). Regular channels show "not authorized". I'm pretty sure they put the nex box on the all-digital map, so I actually do need it authorized, but now I'm on call four, and on hold for 20 minutes already. I can live with waiting 10-15 minutes on hold, but if all 4 calls end up going over 45 minutes on hold, yeah, I think you need some more CSRs. All the CSRs have been helpful and friendly, but the hold times are just stupid. |
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